05/31/2024 updated

**** ******** ****
partially available
info: Available evenings and weekends

Swedish speaking project magician

London, United Kingdom
Only remote
BA & MA
London, United Kingdom
Only remote
BA & MA

Profile attachments

CV - Nancy Nikberg

Swedish
See CV please.










                         

Experience

Professional experience10+ years
Freelancer since2019

Languages

EnglishNative speakerPersianGoodSwedishNative speaker

Project history

QA Strategy Evaluator

TikTok - Policy & Machine Learning
Developed algorithms to detect violations in comments, in-video text, video captions and
keywords on the platform focusing on hate speech, child exploitation, misinformation and
terrorism. Utilising advanced data visualisation tools to highlight flaws in our processes. In 2023
I successfully improved global AI moderation accuracy by 14%.
Cultivated partnerships with outsourced moderation teams and legal counsel, fostering
effective collaboration that maintained safety across Nordic markets (Sweden, Norway,
Denmark, Finland, Iceland).
Lead a team of 12 external moderators, providing 1:1 coaching, policy training and team spirit.
Analyzed market trends and developed AI strategies for text language database and policy
refinement.

Freelance - Creative Solutions/Content Producer

Global
TikTok (Internal) - Produced various internal communication solutions in video form to
effectively communicate extensive data to various stakeholders, such as onboarding training
videos for internal employees, and product process videos describing some of our core safety
functions as well as team functions. I successfully raised awareness and ignited collaboration
between teams sharing similar aims.
Leader Awakened - Set up branding, and social media accounts for a corporate coaching brand.
I produced a content pool and managed social media for 6 months before hand-over to the
brand owner.

Quality Assurance Analyst

TikTok - Trust & Safety
Conducted quality audits and data analysis of policy implementation processes for the Nordic
and MENA markets.
Owned the weekly data dashboard and its process pipeline, ensuring timely completion of data
delivery and analysis from all European Moderation teams.
Investigated product and service failures, performed root cause analysis, and recommended
process improvement.
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Community Content Analyst

TikTok - Trust & Safety
Enforced policy in a high KPI-driven environment, covering the Nordic markets.
Enforced policy for content violations from the Nordic markets, applying expert knowledge
in local legislation, social norms and culture. Applied Swedish language skills.
Taliban Sweep Team - Applied Farsi Language skills as part of anti-terrorism/hate content
projects in MENA markets and reduced the presence of terrorism indicators on the
platform.

Creative Solutions/Content Producer

Global; University Of West London
Kidlivz - Provided content solution for a children's healthy food brand with an aim to raise
awareness for childhood cancer. I was in charge of a 3 person production team, orchestrating
the production of the weekly 10-minute shows. I was also responsible for branding, setting up
and managing all social media for a period before handing the accounts over to the hosts.
University Of West London - Led a 6-month social media revamp project for the Student
Services social media. Successfully trained and managed a team of students to take on various
roles in a social media management rota.

Team Leader/Product Manager

Juno Records (Juno Media)
Led a web management team of 10-15 people, ensuring quality standards, achieving business
objectives, and fostering team spirit.
Served as an artist/label liaison, managing teams through the promo/release pipeline.

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