12/08/2024 updated
RT
100 % available
Senior Business Transformation Consultant
Feltham, United Kingdom
Worldwide
MBABusiness ProcessesBusiness Process ImprovementStrategic ManagementBusiness TransformationCustomer ExperienceChange ManagementCost ReductionCustomer SatisfactionDigitizationFinancial ManagementProject ManagementBudgeting
Business Transformation
Deep expertise in Enterprise-wide Business Transformation, Business Process Reengineering, and Change Management.
Project Management
Extensive experience in managing large-scale transformation programmes, including digital transformation, with budgets exceeding £150m.
Strategic Leadership
Proven ability to lead high-performing teams, develop thought leadership, and drive organizational change across various industries.
Digital Transformation
Expertise in leading digital transformation initiatives, including next-generation ticketing systems and omni-channel strategies.
Financial Management
Skilled in managing large budgets, P&L responsibilities, and delivering significant cost savings through operational efficiencies.
Customer Experience Enhancement
Track record of improving customer satisfaction, NPS scores, and designing customer-centric transformation strategies.
Process Optimization
Proficient in redesigning and optimizing business processes to increase efficiency and reduce operational costs.
Deep expertise in Enterprise-wide Business Transformation, Business Process Reengineering, and Change Management.
Project Management
Extensive experience in managing large-scale transformation programmes, including digital transformation, with budgets exceeding £150m.
Strategic Leadership
Proven ability to lead high-performing teams, develop thought leadership, and drive organizational change across various industries.
Digital Transformation
Expertise in leading digital transformation initiatives, including next-generation ticketing systems and omni-channel strategies.
Financial Management
Skilled in managing large budgets, P&L responsibilities, and delivering significant cost savings through operational efficiencies.
Customer Experience Enhancement
Track record of improving customer satisfaction, NPS scores, and designing customer-centric transformation strategies.
Process Optimization
Proficient in redesigning and optimizing business processes to increase efficiency and reduce operational costs.
Experience
Professional experience10+ years
Freelancer since2024
Languages
EnglishNative speaker
Project history
Leading a digital transformation programme for a UK Airport with a £150m budget, managing a team of 75 consultants across all aspects of delivery.
Led EY Seren (Customer Consulting Practice) for EY Ireland, managed P&L of €10m, grew team from 45 to 65, and established Customer and Growth Field of Play in Ireland.
Established and led the Intelligent CX Service Line, managed CX clients, developed thought leadership, and delivered major transformation projects for European retailers and telecom companies.