11/03/2023 updated
100 % available
Engineering Manager
Belo Horizonte, Brazil
Worldwide
MBA Extension on Strategic Business Leadership; MBA on Project Management; Master on Computer Science; Bachelor on Computer ScienceAgile MethodologyDesign ThinkingEducationEngineering ManagementFinancesHuman ResourcesProject ManagementPersona (User Experience)MetricsAdministrative OperationsCoaching and MentoringAccount ManagementDatabase Administration
I have been managing engineering teams during the past 4 years, being close to the customer and mentoring the key personas, like Team Leads, Agile Masters, Dev Leads. I have a lot of experience working remotely with Brazil, US, China, India, and Europe teams. I love to read and study by my own, and my key certificates are MBA of Leadership and MBA of Project Management. I can also work close to the operation since I have a solid technical background.
Main achievements as an engineering manager:
- Successfully obtained and maintained a U$200k budget during the lockdown
- Account Manager of 6 clients across 5 engineering tribes and 95 people on several locations in Brazil
- Directly mentoring and managing Tech Managers, technical leaderships, HR and Administrative areas.
- Maintained one of the best margins of the company for 3 years, by being close to the customer and always ensure the constant value being measured and delivered.
My daily routine include check performance reports and roadmaps for gaps and reported issues, and talk to each team lead for mentoring them and check their teams motivation. Any time they report problems, I will act to solve it together with them. Most of the times I will identify another risk for the project and suggest how to mitigate it before it starts to be an issue. Other times I will query management or customer if the available metrics are still valuable and propose new ones based on the current problems they want to focus on. I take the responsibility to make sure every stakeholder is well informed and accessed if escalation of a problem is necessary.
Skills: Leadership, Agile Methodologies, Design Thinking, Education Markets, Decision Making, Head Hunting, Agile Metrics, Finances planning.
Main achievements as an engineering manager:
- Successfully obtained and maintained a U$200k budget during the lockdown
- Account Manager of 6 clients across 5 engineering tribes and 95 people on several locations in Brazil
- Directly mentoring and managing Tech Managers, technical leaderships, HR and Administrative areas.
- Maintained one of the best margins of the company for 3 years, by being close to the customer and always ensure the constant value being measured and delivered.
My daily routine include check performance reports and roadmaps for gaps and reported issues, and talk to each team lead for mentoring them and check their teams motivation. Any time they report problems, I will act to solve it together with them. Most of the times I will identify another risk for the project and suggest how to mitigate it before it starts to be an issue. Other times I will query management or customer if the available metrics are still valuable and propose new ones based on the current problems they want to focus on. I take the responsibility to make sure every stakeholder is well informed and accessed if escalation of a problem is necessary.
Skills: Leadership, Agile Methodologies, Design Thinking, Education Markets, Decision Making, Head Hunting, Agile Metrics, Finances planning.
Languages
EnglishFluentPortugueseNative speaker
Project history
Achievements:
- Achieved a high level of happiness from the team, measured by HR team.
- Successfully obtained and maintained a U$200k budget during the lockdown.
- Account Manager of 6 clients across 5 engineering tribes and 95 people on several locations in Brazil
- Directly mentoring and managing Tech Managers, technical leaderships, HR and Administrative areas.
- Maintained one of the best margins of the company for 3 years, by being close to the customer and always ensure the constant value being measured and delivered.
Context:
Account Manager (Engineering Manager) of multiple customers, several locations and business areas, mentoring new leaders to occupy operation roles and enable continuous growth of the company with healthy a finance. Customers from Education, Construction, E-commerce, Data and BI areas.
Activities:
- Leadership of remote functional teams
- Financial balance of multiple clients
- Hunting and relocating resources between several teams
- Follow customer reviews.
- Follow-up with key team members by 1-1s and trajectory mapping.
- Follow-up with customers and deliver reports for management.
- Eliminating impediments across multiple clients
- Manage costs and revenue of the allocation of resources with dti directors.
- Analyse operation KPIs using Jira and Azure Devops
Skills: Leadership, Agile Methodologies (Scrum), Design Thinking, Education Markets, Decision Making, Head Hunting, Agile Metrics, Finances planning.
- Achieved a high level of happiness from the team, measured by HR team.
- Successfully obtained and maintained a U$200k budget during the lockdown.
- Account Manager of 6 clients across 5 engineering tribes and 95 people on several locations in Brazil
- Directly mentoring and managing Tech Managers, technical leaderships, HR and Administrative areas.
- Maintained one of the best margins of the company for 3 years, by being close to the customer and always ensure the constant value being measured and delivered.
Context:
Account Manager (Engineering Manager) of multiple customers, several locations and business areas, mentoring new leaders to occupy operation roles and enable continuous growth of the company with healthy a finance. Customers from Education, Construction, E-commerce, Data and BI areas.
Activities:
- Leadership of remote functional teams
- Financial balance of multiple clients
- Hunting and relocating resources between several teams
- Follow customer reviews.
- Follow-up with key team members by 1-1s and trajectory mapping.
- Follow-up with customers and deliver reports for management.
- Eliminating impediments across multiple clients
- Manage costs and revenue of the allocation of resources with dti directors.
- Analyse operation KPIs using Jira and Azure Devops
Skills: Leadership, Agile Methodologies (Scrum), Design Thinking, Education Markets, Decision Making, Head Hunting, Agile Metrics, Finances planning.
Achievements:
- Increased number of allocated resources from 5 to 35 people in a single customer.
- Strengthen customer relationship up to allow more Squads to be allocated on distinct areas (Operation, Planning, Finances, Mobile...)
Context:
Tribe Manager (TM) responsible for a Tribe of 35 people, education business clients, identifying problems and opportunities to discover possible solutions with the client team developing solutions that used .NET Core Micro Services, TypeScript, Python, Oracle, Postgres, PHP, iOS, Android, VueJS, Vuetify, React.
Impact: second largest education group in Brazil (impact: ~300.000 students per year).
Technologies:
- Scrum / Kanban
- Daily Stand-up meeting, Planning, Sprint Review, Sprint Retrospectives
- Design Thinking, Design Sprint, Lean Inception
- WIP, Cycle Time, Lead Time, Velocity
- SQL, Tableau
- Leadership of functional teams
Activities:
- Understand new requirements created by the government and how it would impact the teams.
- Follow team development and deliverables using Scrum and Kanban, daily stand ups, retrospectives and customer reviews.
- Follow-up with each team member by 1-1s and trajectory mapping.
- Follow-up with local customer and deliver reports for management.
- Implementing metrics using SQL and then migrating them to Tableau or database team.
- Eliminating impediments across multiple projects
- Manage costs and revenue of the allocation of resources with dti directors.
Skills: Leadership, Agile Methodologies (Scrum), Design Thinking, Education Markets, Decision Making, Head Hunting, Agile Metrics, Finances planning.
- Increased number of allocated resources from 5 to 35 people in a single customer.
- Strengthen customer relationship up to allow more Squads to be allocated on distinct areas (Operation, Planning, Finances, Mobile...)
Context:
Tribe Manager (TM) responsible for a Tribe of 35 people, education business clients, identifying problems and opportunities to discover possible solutions with the client team developing solutions that used .NET Core Micro Services, TypeScript, Python, Oracle, Postgres, PHP, iOS, Android, VueJS, Vuetify, React.
Impact: second largest education group in Brazil (impact: ~300.000 students per year).
Technologies:
- Scrum / Kanban
- Daily Stand-up meeting, Planning, Sprint Review, Sprint Retrospectives
- Design Thinking, Design Sprint, Lean Inception
- WIP, Cycle Time, Lead Time, Velocity
- SQL, Tableau
- Leadership of functional teams
Activities:
- Understand new requirements created by the government and how it would impact the teams.
- Follow team development and deliverables using Scrum and Kanban, daily stand ups, retrospectives and customer reviews.
- Follow-up with each team member by 1-1s and trajectory mapping.
- Follow-up with local customer and deliver reports for management.
- Implementing metrics using SQL and then migrating them to Tableau or database team.
- Eliminating impediments across multiple projects
- Manage costs and revenue of the allocation of resources with dti directors.
Skills: Leadership, Agile Methodologies (Scrum), Design Thinking, Education Markets, Decision Making, Head Hunting, Agile Metrics, Finances planning.
Achievements:
- Converting a lead into customer by delivering a working product in 3 months by mapping all the process before starting the development.
- Reducing end user request lead time from 60 days to 5 days by automating process using .NET and Vue.js
- Achieving extra customer goal: 100% paper reduction by digitizing all documents needed to create a certificate after the user request is filled and using digital signatures.
Context:
Scrum Master, Systems Analyst, Product Owner, Head Hunter... and a lot of other tasks making sure that a fresh new team could establish a new contract for a long time relationship with the second largest education group in Brazil (impact: ~100.000 students per year).
Technologies:
- Design Thinking / User shadow / Design Sprint
- Scrum
- Jira
- SQL
- Daily Stand-up meeting, Planning, Sprint Review, Sprint Retrospectives
- WIP, Cycle Time, Lead Time, Velocity
- Customer Satisfaction Management
Activities:
- Understand new requirements created by the government and how it would increase the SLA time.
- Define Objectives and Key Results (OKRs) with management
- Have a designer to write down current and the process and automate all manual operations.
- Follow team development and deliverables using Scrum, daily stand ups, retrospectives and customer reviews.
- Follow-up with each team member by 1-1s and trajectory mapping.
- Follow-up with local customer and deliver reports for management.
Skills: Leadership, Agile Methodologies (Scrum), Design Thinking, Computer Science, Education Markets, Decision Making, Head Hunting
- Converting a lead into customer by delivering a working product in 3 months by mapping all the process before starting the development.
- Reducing end user request lead time from 60 days to 5 days by automating process using .NET and Vue.js
- Achieving extra customer goal: 100% paper reduction by digitizing all documents needed to create a certificate after the user request is filled and using digital signatures.
Context:
Scrum Master, Systems Analyst, Product Owner, Head Hunter... and a lot of other tasks making sure that a fresh new team could establish a new contract for a long time relationship with the second largest education group in Brazil (impact: ~100.000 students per year).
Technologies:
- Design Thinking / User shadow / Design Sprint
- Scrum
- Jira
- SQL
- Daily Stand-up meeting, Planning, Sprint Review, Sprint Retrospectives
- WIP, Cycle Time, Lead Time, Velocity
- Customer Satisfaction Management
Activities:
- Understand new requirements created by the government and how it would increase the SLA time.
- Define Objectives and Key Results (OKRs) with management
- Have a designer to write down current and the process and automate all manual operations.
- Follow team development and deliverables using Scrum, daily stand ups, retrospectives and customer reviews.
- Follow-up with each team member by 1-1s and trajectory mapping.
- Follow-up with local customer and deliver reports for management.
Skills: Leadership, Agile Methodologies (Scrum), Design Thinking, Computer Science, Education Markets, Decision Making, Head Hunting