05/09/2024 updated
RP
100 % available
Software Architect, BMC Helix Specialist
Pune, India
Worldwide
MCAC (Programming Language)HTMLJava (Programming Language)Active Directory Federation ServicesAmazon Web ServicesApache TomcatServer ApplicationBug ManagementC++ (Programming Language)Configuration Management DatabasesDatabasesData MigrationLinuxMarkup LanguagesKerberos (Protocol)
ADFS, AWS, Tomcat, BMC Software, C, C++, CMDB, Data Migration, Database, Docker, XML, HTML, Java, Jenkins, Kerberos, Kubernetes, LDAP, Linux, Live Chat, Markup Languages, MS-SQL, Windows System, windows, Servers, OpenShift, Operating Systems, Oracle, Pentaho, Rancher, Rest API, SAML, Application Server, Smoke Test, bug fixes, Solaris, Spoon, Tibco, Reporting Tools, Web service, Webservice, WEB Services, Windows Servers
Experience
Professional experience5 - 10 years
Freelancer since2021
Languages
EnglishGood
Project history
Description:
My involvement in the project was to provide support to Remedy AR, upgrade the existing systems to
latest version, administrating remedy servers, new developments, enhancements, bug fixes, testing,
migrating changes across servers and technical functional support to team.
Creating/Designing Remedy workflow as per business requirement.
Provided technical assistance for development, testing and execution of system workflow activities.
Roles/Responsibilities:
* Designed and developed new modules using Remedy ARS 20.02.
* Extensively involved in creating Remedy Forms, Active Links, AL Guides, Filters, Filter
Guides, and Escalations for workflow.
* Involved in enhancement of existing modules.
* Involved in migration of definitions and data using Remedy Migrator, import, and export tools
from development to production system.
* Configuration of the Change, Incident, Problem and CMDB modules.
* Documenting developed code for support and maintenance reference.
* Identifying improvement opportunities in the project and makes appropriate recommendations in
support of desired business outcomes.
My involvement in the project was to provide support to Remedy AR, upgrade the existing systems to
latest version, administrating remedy servers, new developments, enhancements, bug fixes, testing,
migrating changes across servers and technical functional support to team.
Creating/Designing Remedy workflow as per business requirement.
Provided technical assistance for development, testing and execution of system workflow activities.
Roles/Responsibilities:
* Designed and developed new modules using Remedy ARS 20.02.
* Extensively involved in creating Remedy Forms, Active Links, AL Guides, Filters, Filter
Guides, and Escalations for workflow.
* Involved in enhancement of existing modules.
* Involved in migration of definitions and data using Remedy Migrator, import, and export tools
from development to production system.
* Configuration of the Change, Incident, Problem and CMDB modules.
* Documenting developed code for support and maintenance reference.
* Identifying improvement opportunities in the project and makes appropriate recommendations in
support of desired business outcomes.
Description:
Upgrade, Implementing BMC Remedy ITSM covering Installation, Integration, Configuration, Developing
and customizing workflows for various customers environments in RaaS organization with latest
installation build and Handling project escalations and thereby improving team performance and
project performance.
Single-handedly involved in upgrading the Remedy system from 8.x version to 9.x,19x/Helix version's
along with various integration such as ADDM, Webservice and creating solution design for the same.
Upgraded 70+ Remedy Full stack RaaS customers to latest version and working as a Project Lead on
various customer projects.
Involved in Production cutover activities of 120+ customers.
Performed Zero downtime (ZDT) Platform upgrade for 100+ customers on windows as well as Linux
System.
Created Jenkins automation job to move data via DB2DB Process.
Created Jenkins automation job for Delta Data Migration Process which migrates data from old system
to new system and help to reduce cutover timing as well as manual steps.
Working on Production Cutover pipeline in Jenkins which reduce manual task and human efforts during
cutover window.
Installed and configured the AR Server as well as the ITSM applications with BMC MyIT, Smart IT,
CMDB, Virtual Chat, Openfire Chat, Smart Reporting, Analytics. Also helped the customers in DDM,
Reconciliation and normalization. Ensured that an effective methodology is followed by core and
extended IT teams of developing new or making improvements to existing processes.
Overall, I have upgraded many Remedy OnDemand upgrade projects (RaaS) from start to end including
all phases of Remedy Upgrade (Requirement gathering, Preparation, Installation, Hotfix,
Workflow-Reconciliation, DDM (Delta Data Migration), Sanity (Smoke Test/UAT), SAML (RSSO / ASSO),
Cutover and UAT-DEV / Prod-Hyper Care Issue resolution).
Integrated RSSO/ASSO/LDAP with Remedy for authentication e.g ADFS, Kerberos etc.
Successfully implemented and supported Remedy ITSM application in a large-scale environment with the
help of ITIL best practice.
Integrated multiple 3rd party tools with remedy platform using WEB Services, Rest API, Pentaho tool.
Coordinating activities with other project managers when necessary, providing status of work and
communicating with customer executive management and internal teams.
Roles/Responsibilities:
* Install/Activate AR, Midtier, DWP, DWPA, SmartIT, Smart Reporting, Openfire Chat and Virtual
Chat to latest version.
* Migrate critical data such as CMDB CI data, Assets, Service Request Definitions and foundation
data from older version of Remedy to latest Version.
* Document migration of existing applications into OOTB functionality or carry forward as a new
customization.
* Migration of definitions and data using Remedy Migrator, import, export tools, from
development to production system.
* Platform upgrade from 8.1 to 9.x.
* Gathered requirements from Customers and convert business requirements into functional
specifications.
* Three-way Reconciliation process.
* Delta Data Migration and Failed Data Alignment post Delta Data Migration.
* Smart Reporting Upgrade and configuration on Windows, Linux and Container.
* ASSO and RSSO Implementation.
* AREA LDAP configuration at BMC Remedy AR Servers.
* Plugin Segregation configuration.
* AR, Midtier, DWP, DWPA, SmartIT, Smart Reporting, Openfire Chat and Virtual Chat VM
Configuration for upgrade customers.
* Installation of various BMC Tools like Developer Studio, Import Tool, User Tool, Delta Data
Migrator.
* Handling different types of issues in Hypercare.
Upgrade, Implementing BMC Remedy ITSM covering Installation, Integration, Configuration, Developing
and customizing workflows for various customers environments in RaaS organization with latest
installation build and Handling project escalations and thereby improving team performance and
project performance.
Single-handedly involved in upgrading the Remedy system from 8.x version to 9.x,19x/Helix version's
along with various integration such as ADDM, Webservice and creating solution design for the same.
Upgraded 70+ Remedy Full stack RaaS customers to latest version and working as a Project Lead on
various customer projects.
Involved in Production cutover activities of 120+ customers.
Performed Zero downtime (ZDT) Platform upgrade for 100+ customers on windows as well as Linux
System.
Created Jenkins automation job to move data via DB2DB Process.
Created Jenkins automation job for Delta Data Migration Process which migrates data from old system
to new system and help to reduce cutover timing as well as manual steps.
Working on Production Cutover pipeline in Jenkins which reduce manual task and human efforts during
cutover window.
Installed and configured the AR Server as well as the ITSM applications with BMC MyIT, Smart IT,
CMDB, Virtual Chat, Openfire Chat, Smart Reporting, Analytics. Also helped the customers in DDM,
Reconciliation and normalization. Ensured that an effective methodology is followed by core and
extended IT teams of developing new or making improvements to existing processes.
Overall, I have upgraded many Remedy OnDemand upgrade projects (RaaS) from start to end including
all phases of Remedy Upgrade (Requirement gathering, Preparation, Installation, Hotfix,
Workflow-Reconciliation, DDM (Delta Data Migration), Sanity (Smoke Test/UAT), SAML (RSSO / ASSO),
Cutover and UAT-DEV / Prod-Hyper Care Issue resolution).
Integrated RSSO/ASSO/LDAP with Remedy for authentication e.g ADFS, Kerberos etc.
Successfully implemented and supported Remedy ITSM application in a large-scale environment with the
help of ITIL best practice.
Integrated multiple 3rd party tools with remedy platform using WEB Services, Rest API, Pentaho tool.
Coordinating activities with other project managers when necessary, providing status of work and
communicating with customer executive management and internal teams.
Roles/Responsibilities:
* Install/Activate AR, Midtier, DWP, DWPA, SmartIT, Smart Reporting, Openfire Chat and Virtual
Chat to latest version.
* Migrate critical data such as CMDB CI data, Assets, Service Request Definitions and foundation
data from older version of Remedy to latest Version.
* Document migration of existing applications into OOTB functionality or carry forward as a new
customization.
* Migration of definitions and data using Remedy Migrator, import, export tools, from
development to production system.
* Platform upgrade from 8.1 to 9.x.
* Gathered requirements from Customers and convert business requirements into functional
specifications.
* Three-way Reconciliation process.
* Delta Data Migration and Failed Data Alignment post Delta Data Migration.
* Smart Reporting Upgrade and configuration on Windows, Linux and Container.
* ASSO and RSSO Implementation.
* AREA LDAP configuration at BMC Remedy AR Servers.
* Plugin Segregation configuration.
* AR, Midtier, DWP, DWPA, SmartIT, Smart Reporting, Openfire Chat and Virtual Chat VM
Configuration for upgrade customers.
* Installation of various BMC Tools like Developer Studio, Import Tool, User Tool, Delta Data
Migrator.
* Handling different types of issues in Hypercare.