08/09/2025 updated

**** ******** ****
100 % available

Senior Project/Program Manager with extensive IT infrastructure experience

Pune, India
Only remote
Master Degree: Computer Science
Pune, India
Only remote
Master Degree: Computer Science

Profile attachments

RAJESH_BAVISKAR_Resume_101.docx

Agile MethodologyAuditingAutomationBusiness DevelopmentBusiness EfficiencyBusiness Process ImprovementCustomer SatisfactionProject PlanningMaintenanceProject ManagementScrum MethodologySystems Development Life CycleQuality ManagementWriting DocumentationResource AllocationService DeliveryStakeholder ManagementBusiness StrategiesTechnical DocumentationWorkflowsRisk ReductionLifecycle ManagementService Delivery Management
Project Management
Comprehensive project management expertise including full lifecycle management, stakeholder coordination, and risk mitigation strategies to ensure on-time delivery within budget constraints.

Process Improvement
Implementation of continuous improvement methodologies through post-project evaluations, automation initiatives, and optimization of workflows to enhance operational efficiency.

Service Delivery Management
End-to-end service delivery oversight with adherence to SDLC, Agile, and Scrum methodologies, ensuring consistent quality and customer satisfaction.

Stakeholder Management
Building and maintaining strong relationships with cross-functional teams and stakeholders to facilitate seamless communication and collaboration throughout project lifecycles.

Resource Allocation
Strategic allocation of resources across multiple projects simultaneously while maintaining quality standards and timeline adherence.

Technical Documentation
Creation and maintenance of comprehensive project documentation, including project plans, scope definitions, and process documentation for audits and future reference.

Business Development
Preparation of business cases and detailed requirements for measuring project benefits and aligning initiatives with strategic business objectives.
 

Experience

Professional experience10+ years
Freelancer since2024

Languages

EnglishFluent

Project history

Project/Program Manager

Airtel Digital Pvt. Ltd

Telecommunications

>10.000 team member

Leading change management initiatives, fostering cross-functional team relationships, conducting post-project evaluations, cultivating accountability, and managing end-to-end projects to meet customer expectations.

Project Management Lead

WNS Global Services Pvt. Ltd

Internet & IT

>10.000 team member

Developed comprehensive project plans, exceeded client expectations, collaborated with department leaders, optimized resource allocation, and managed end-to-end project lifecycle with SDLC, Agile, and Scrum methodologies.

Senior Associate / Project Coordinator

Infosys Ltd
Kept projects on schedule, developed project plans, supervised multiple projects, maintained documentation, and implemented process improvements through automation.

Senior Associate / Process coordinator

Wipro Ltd
Identified improvement opportunities, prepared business cases, managed conflict resolution, evaluated risk areas, and monitored KPI and SLA reports.

Senior Associate (Contractual)

Wipro Ltd
Trained new team members, collaborated with cross-functional teams, mentored junior associates, maintained client relationships, and oversaw daily business operations.

Senior Associate / L2 Tech Support

Tech-Mahindra
Trained team members, collaborated with cross-functional teams, mentored junior associates, maintained client relationships, and resolved Level 2 technical issues.

Associate / L1 Tech Support

Tech-Mahindra
Met or exceeded KPIs and SLAs, maintained safe work environment, performed troubleshooting, increased customer satisfaction, and trained new technicians.

Certificates

PMP

PMI

2025

Oracle Cloud Infrastructure

Oracle University

2025

AZ-900

Microsoft Certification

2025


Contact form

Log in to get in touch

You need to be logged in to use the contact form.

Sign upLog in