Sales and support engineer, SAP PP QM Functional Consultant, PP & QM Functional Consultant

ANNEXURE

Company Name: Chob Technologies Private Limited

Project type: Implementation and Support Project
Client: Haldi ram Snacks Private Limited
Role: SAP PP QM Functional Consultant
Duration: June 2021 to Feb 2023
Version: SAP S/4HANA
Key Result Areas:
* Business Process Study and requirements gathering
* Functional requirement specification (FRS) preparation as per the Requirement specification (URS)
* Preparations of Business Blue print as per client requirement.
* Configuration based on the processes mentioned in Business Blueprint
* Core team member training and Evaluation.
* Preparation of Unit Test Scripts and Integration Test Scripts as per the validation guidelines
* Informal Unit testing, integration testing and security testing with test scripts Preparation of User manuals
* High-Level Demo to Business Process Owners (BPO)
* Participated in Core team training.
* Specifications writing for ABAP developments i.e. scripts and reports.
* Ticket resolution for the SAP PP / QM related areas and answering how-to questions.
* Responsible for detailed problems and determination of issues in resolving.
* Documentation of the recurring issues posted with detailed analysis after providing a solution to the Client (Root Cause analysis)
* Resolving issues in time without missing SLA's and smooth's flow of support activities
* Change the configuration according to client requirements through change request.
* Problem determination includes re-creating the issues, determining the point of failure by stepping through the ABAP Code and
identifying the problem resolution.
* Created Functional Requirements and User Requirements Specifications
* Prepared the Test plan and Test scripts for PP / QM modules business process.
* Responsible for Team Execution - Functional Unit Tests for PP / QM module
* Carryout integration testing User Acceptance Testing and System Testing
* Master Data Collection and uploading in SAP.
* Prepared of End User's Manual and End User training

Project type: Support Project
Client: SAUDI PAPER GROUP/GSC Oil manufacturers
Duration: June 2018 to June-
2021
Role: PP & QM Functional Consultant
Version: SAP S/4HANA
Key Result Areas:
* Ticket resolution for the SAP PP related areas and answering how-to questions.
* Responsible for detailed problem and determination of issues in resolving.
* Documentation of the recurring issues posted with detail analysis after providing solution to the Client (Root Cause analysis)
* Resolving issues in time without missing SLA's and smooth's flow of support activities.
* Changed the configuration according to client requirements through change request.
* Problem determination includes re-creating the issues, determining the point of failure by stepping through the ABAP Code and
identifying the problem resolution.
* Created Functional Requirements and User Requirements Specifications
* Prepared the Test plan and Test scripts for PP modules business process.
* Responsible for Team Execution - Functional Unit Tests for PP module.
* Carryout integration testing User Acceptance Testing and System Testing.




Key Result Areas:
* Business Process Study and requirements gathering
* Functional requirement specification (FRS) preparation as per the Requirement specification (URS).
* Preparations of Business Blueprint as per client requirement.
* Configuration based on the processes mentioned in Business Blueprint.
* Core team member training and Evaluation.
* Preparation of Unit Test Scripts and Integration Test Scripts as per the validation guidelines.
* Informal Unit testing, integration testing and security testing with test scripts Preparation of User manuals.
* High-Level Demo to Business Process Owners (BPO).
* Performed Core team training.
* Specifications writing for ABAP developments i.e. scripts and reports.
* Ticket resolution for the SAP PP / QM related areas and answering how-to questions.
* Responsible for detailed problems and determination of issues in resolving.
* Documentation of the recurring issues posted with detail analysis after providing a solution to the Client (Root Cause analysis).
Resolving issues in time without missing SLA's and smooth's flow of support activities
* Change the configuration according to client requirements through change request.
* Problem determination includes re-creating the issues, determining the point of failure by stepping through the ABAP Code and
identifying the problem resolution.
* Create Functional Requirements and User Requirements Specifications
* Preparing the Test plan and Test scripts for PP / QM modules business process
* Responsible for Team Execution - Functional Unit Tests for PP / QM module
* Carryout integration testing User Acceptance Testing and System Testing
* Master Data Collection and uploading in SAP.
* Preparation of End User's Manual and End User training.

QUALITY MANAGEMENT EXPERIENCE:
* Having 4 years of Experience in QM with one end to end full cycle and two support projects with hands on experience s4 Hana version.
* Hands on experience in Qm configuration.
* Expertise with Quality planning, Quality inspection, Quality control, return vendor process.
* Experience in creation & configuration process of MIC'S, sampling procedures, inspection plan, inspection lot creations.
* Interact with business users and understand the requirements.
* Involved in preparation of functional specifications for RICEW objects and carrying out integration and regression analysis.
* Handling support process and interact with end users. And resolved the tickets within the SLA.
* Worked on stability study with all the notification types including configurations.




Non-SAP Roles & Responsibilities:
* Worked on another domain from 2015 to 2018 on Erp software's.
* Worked with Toyota company integrate Erp software (Workshop management software) with Sap.
* Explored the Erp market in Apac & Europe regions.
* And Sourcing multi brand car workshops/Fleet management through various websites, Facebook, LinkedIn
* Performed /email campaigns/cold calling daily regarding company product & features.
* Showcase the product value & provide test versions to prospect clients& follow-up with the support team to convert sales& revenue.
* Basic Responsibilities include giving online demos about product and handling backend.
* After sales provide end user support on day-to-day operations of Erp software.

Role:
* Maintained long-lasting relationships with existing customers through exceptional aftersales
service.
* Developed in-depth knowledge of product features and benefits.
* Conducted virtual meetings to build relationships with new customers.
* Processed customers' purchase orders and liaising with the logistics department to ensure
the timely delivery of ordered products.
* Advised customers on suitable product selection based on their needs and specifications.
* Created a sales pipeline to accurately reflect the relative placement of sales prospects in the
purchasing process.
* Following up on sales inquiries that are made by potential customers through website chats,
emails, and inbound calls.
* Coordinated face-to-face meetings between potential customers and Outside Sales Representative.