Application Management Consultant, Senior Process Associate and Process Trainer, Junior Process Asso

Main responsibility:
1st Level Support and Monitoring for SAP, Host and Web Applications for Volkswagen
Germany

Responsible for:
-Incident Management Process
-Service Knowledge Management applicability and documentation
-Knowledge Transfer of the new Applications
-Training with new joiners
-Training and Knowledge Transfer for Service Desk Team from NTT DATA Cluj Napoca
-On-Call Duty during night shift
-ITIL Trainings

Genpact is an outsourcing company which is contracting services from other customers. In Genpact I
have worked for Merck which is one of the biggest ten pharmaceutical companies around the world.

Department: IT Software and Hardware Purchasing for Merck (Germany- Darmstadt)
Daily activities:
- Processing IT Hardware, Software Orders and License Deliveries
- Taking over the IT Purchasing Process and working at the documentation
- Processing orders in SAP
- Calls with the client
Trainings: Excel classes, SAP classes, Lean Training, Writing Email Skills, Communication Skills, SOP
writing skills, Price negotiation skills