11/17/2023 updated

RA
100 % available

Technical Support | Customer Service | IT Help Desk Support | NSE | Azure |

Dominican Republic
Worldwide
Dominican Republic
Worldwide

Profile attachments

CV - Randy Maldonado Amparo
CV RMA.pdf

Active DirectoryArtificial IntelligenceApple Mac SystemsTechnical SupportAtlassian JiraServicio al ClienteDesktop SupportHelp DeskIssue Tracking SystemsNetwork SecurityMicrosoft Security EssentialsWindows ServersWindows Remote AssistanceAzure Active DirectoryServer AdministrationWindows DesktopComputer EquipmentSystem Administration
Active Directory, MacOS, AI, Azure AD, computer equipment, Ticketing System, Linux, Microsoft Security, Windows, Microsoft 365, Network Security, Server Maintenance, remote assistance

Experience

Professional experience0 - 5 years
Freelancer since2023

Languages

EnglishGood

Project history

IT Help Desk Support

Black Birch Group
Sept 2023 * Ticketing system, provide remote assistance, install patches, printer support, phone system
(Avaya, Net2Phone, Vonage)
* Server Maintenance
* Azure AD, Intune app deployments, Auto-pilot, M365 alerts, etc.

Technical Support

AAA DOMINICANA
* Keep the computer working properly, and provide the user assistance with the computer.
* Provide support to malfunctioning machines and install software requested by users.
* Working and Assisting the Phone System (ISSABLE)

Administrative Assistant

AAA DOMINICANA
* Inventory of computer equipment, computer equipment purchase,
* Call providers for the repair of equipment computer.
* Keep the printers running properly.

Customer Service

Zona Digital
* Attend to the client's current requirements to look for the best cell phone.
* Sell the best Smartphone and convince the client to buy it.
.

Certificates

Microsoft 365 Fundamentals

Microsoft

2023

Microsoft Certified: Azure Fundamentals

Microsoft

2022

Microsoft Certified: Security, Compliance, and Identity Fundamentals

Microsoft

2022


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