Salesforce/Vlocity Consultant, Salesforce Techno Functional Consultant, Salesforce Technical Lead

Project Details:

Project #04

* Name : H3UK Rebus
* Client : H3UK, UK
* Duration : September 2018 - August 2021

* Role : Salesforce Technical Lead

Project Description:
H3UK is a Telecom Project for leading UK Client. Three is a brand name under which several mobile
phone networks and Broadband internet providers are operated in different countries like Australia,
UK, Austria, Denmark, Italy, Indonesia. We have used Salesforce CRM and Vlocity to provide customers
fast and effective ways to join the network and maintain their accounts easily. And also we had
integrated Salesforce with different systems like Rebus, Adobe Campaign and CPQ. to communicate and
to implement services like sending email notification, promotional messages to the customers
Responsibilities:

* Responsible for understanding and building the complex Data Model within Salesforce.com by
interacting with various teams for understanding the business and implementing the project end
to end.
* Experience in production support activities, change request management, implementing new
changes requested by the client as change requests.
* Worked as an Integration lead to check with the E2E requirements with the End systems (Tibco,
Number Managements etc.,).
* Implemented various advanced fields including Picklist fields, Master-Detail Fields, Custom
Formula Fields, and defined Field Dependencies for custom Picklist fields.
* Responsible for writing Apex Triggers, Apex Classes and Visual force pages.
* Worked on Vlocity Integration Procedures and Data Raptors as per the Client requirements.
* Analyzed and created custom Profiles as required for the business needs and implemented object
level, field level and record level security.
* Worked in different sandboxes for development and testing and involved in migrating the code
to production instance in installments using Change Set.
* Experience in Promoting the code and salesforce components into different environments (UAT
and production), then providing the support afterwards
* Involved in defects call and solve defects in SLA
* To work in a highly agile environment, with product managers, customers, as well as with
leadership team, using iterative and test-driven design methods
* Worked with different teams like Vlocity, third party vendors, DevOps to resolve the issues.

Project Details:

Project #05

* Name : HCPT Telecom - Indonesia
* Client : TRI
* Duration : July 2017 - August 2018
* Role : Team Lead

Description:

Three is a subsidiary of Hutchinson. Three is a brand name under which GSM mobile and Broadband
Internet services are operated in Indonesia. Hutchison owns direct majority interests in the company
that operates the networks that are branded three Indonesia.

* Ability to translate business requirements into technical project plans.
* Ability to prioritize multiple projects and tasks based on business needs.
* Ability to adjust existing project plans as business needs and resource availability changes.
* Managed all aspects of solution delivery by designing modules, supporting application and
transferring knowledge to customers and internal team members.
* Siebel architect/ technical lead for a heavily Customized Implementation of Siebel
ecommunications.
* Designed and built application enhancements to meet business requirements through CR.
* Prepared technical design documents and functional requirement specifications.
* Produced Functional and Technical requirements documentation for various products introduced.
* Developed enhanced Production support policies and procedures to increase customer
satisfaction and reduce response times.
* Managed the scheduling and delivery of application releases into the Production environment. *
Convert key project strategies into actionable, individual tasks, activities, and assignments
* Oversee project progress to ensure timelines and due dates are met.
* Involved in recruiting and building a team for new Telecom project (vietnamobile).
* Involved in training the new team and providing them technical support to provide a demo to
the customer.
* Involved technically in debugging issues and mentoring team members.
* Involved in coordinating with team members and supporting daily activities.
* Work distribution among the team.
* Involved in resolving SRs, developing new CRs and configuration activities.
* Involved in coordinating with team members and supporting daily activities.
* Involved in providing efforts estimations for CRs.
* Providing work breakdown structure to the management to justify the efforts.
* Work distribution among the team.
* Involved in taking handover of new java-based system (point of sales) for L1 and L2 support.
* Designed and implemented a daily data migration - reduced 80% time of daily data load batch
process without user experiencing poor system performance
* Oracle stored procedures to process and clean millions record per file per day - System can
quickly access updated business data by using better quality data without accessing other
systems' raw/error-prone data
* Implemented Unix programs to support daily data migration - Reduced data load-related issues
and faster to identify production issues
* Implemented Unix program and Oracle functions to automatically maintain data quality - Reduced
error-prone data by 15%

Project Details:

Project #06

Name : Reengineering Customer Release, Reengineering Fibre Release, Reengineering
Mobile Postpaid Release, TAAS Release
Client : SPARK NZ Ltd (Telecom Provider, New Zealand)
Duration : August 2014 - July 2017
Role : Team Lead

Description:

Spark Telecom Siebel-CRM is implemented to support Order & Service mgmt. of Prepaid/Postpaid Mobile
& Fibre services. Asset based ordering is used to support bundled promotions and other telecom
services.
System has various integration touch points like Fiber Product Availability check, Address
Type-Ahead, Order feasibility, Order orchestration (OM_Singl-eView_ICMS).

Responsibilities:

* Configured Joins and Links to customize the business layer as per the business rule.
* Configured and Modified integration objects for the service availability functionality, both
internal and external IOs.
* Involved in Inbound and outbound web services development.
* Worked on Integration Objects, Integration Components and Data Maps.
* Configured data mappings, workflows, HTTP Calls for the service availability functionality.
* Customized the business services and the EAI related workflows as per the enhancements
requested by the business.
* Developed Inbound web Service to get the service availability data coming from external
system.
* Configured User Properties for field level validations against user actions.
* Worked on Server Scripts to Enhance Application functionality.

Project #08:

Name : konecranes AMS
Client : konecranes, Finland
Duration : Sep 2010 - Aug 2011
Environment : Siebel 8.1, Microsoft SQL Server
Role : Team Member



Description:

Konecranes is an industry-leading group of lifting businesses that offers a complete range of
advanced lifting solutions to many different industries worldwide.
Konecranes has implemented Siebel Field Service 8.1 for effectively tracking and maintaining the
installed assets. It has also implemented Siebel Handheld for the field technicians.

Implementing the Siebel Field Service help enable the business to obtain the following:
*Standardization of business process between different systems, business units, and possibly
geographies
*Increased process and data consistency
*Reduce data entry and data management time
*Faster and accurate reporting
*Ability to provide the field technicians with faster method of reporting and submitting data

Currently we have Siebel Field Service 8.1 running on Production and we are involved in bug fixing,
Enhancement Requests.

Responsibilities:

* Created Technical design documents.
* Created test data, test scripts and documented the results.
* Configured Multi value links and joins at the Business object layer
* Customized views and applets to meet Client requirements
* Configured Static and Dynamic pick lists.
* Written custom scripts for buttons, applet events and business Component events and Business
Service events
* Worked on user properties.
* Worked on EIM Load using CTL and IFB files
* Configuration of the User Interface Layer, which includes Applets, Views, Screens etc.
* Coordinate deliverables and tasks effectively and efficiently with onsite/offshore.
* Estimation of efforts for the requirements

Project #09:

Name : Astellas
Client : Astellas Pharma, US
Duration: July 2007 - Sep 2010
Environment : Siebel 7.8, Oracle 9i.
Role : Team Member

Description:
Astellas has global R&D facilities located in Japan, US and Europe. Astellas European R&D has a
broad spectrum of departments covering a wide range of R&D disciplines including: Biological
Development; Biometrics; Clinical Pharmacology Research; Clinical Research; Pharmaceutical
Development; Pharmacovigilance; and Regulatory Affairs. Whilst European R&D supports the three key
areas of urology, dermatology and transplantation it is also involved in global research and
development into diabetes, infectious diseases, gastrointestinal, central nervous system and
inflammatory disorders. This includes leading the European arms of global clinical trial
programmers.


Responsibilities:

* Created Functional and Technical design documents.
* Created test data, test scripts and documented the results.
* Extensive customization using Siebel Tools. Involved in design and development of User
Interface Layers like Applets, Views, and Screens.
* Configuring Business components on PDA.
* Customization and logical grouping of Siebel Objects types and definitions using Joins, Links,
and attaching them using Join Specifications, and Business Object Components.
* Customized Object definitions in the Business Object Layer.
* Involved in customization of Static and Dynamic pick lists.
* Worked on challenging tasks to deploy the Schema changes to the Mobile Users.
* Created Siebel Upgrade Kits, tested and deployed it to the Siebel Mobile Users through Siebel
Anywhere.
* Experience of Migration of Repository from one Environment to Other Environment.
* Experience on Installation and Configuring the Application on Hand held Devices (PDA).
* Interacted with the End Users at the time of UAT and explained the functionality changes.
* Managed regular calls behalf of Offshore with Onshore for updating daily status on defects,
Helpdesk tickets and CR's.