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Raviraj Nair

available

Last update: 06.11.2024

Experienced Project Manager with 12+ Years in IT and Business Operations

Graduation: Masters of Science in Management
Hourly-/Daily rates: show
Languages: English (Full Professional)

Keywords

Data Integration Enterprise Resource Planning Software Engineering Agile Methodology JIRA Business Efficiency Business Processes Business Process Improvement Configuration Management Consulting + 10 more keywords

Attachments

Raviraj-Nair-C_061124.pdf

Skills

Project Management
Expertise in Agile & Waterfall methodologies, with proficiency in tools like Microsoft Office 365, Jira, Monday, and Cora PPM.

Enterprise Resource Planning (ERP)
Skilled in implementing and managing ERP systems, including budget management and risk assessment.

Software Development Lifecycle
Proficient in managing the entire software development lifecycle, from requirements gathering to deployment and maintenance.

Data Integration and Analysis
Experience in enhancing data integration capabilities and improving data quality, resulting in significant efficiency improvements.

Configuration Management
Expertise in managing complex configuration projects, including payment terminal implementations and global onboarding processes.

Business Process Improvement
Proven track record in optimizing operational efficiency, reducing costs, and implementing strategic roadmaps for long-term improvements.

Technical Consulting
Background in resolving complex client issues related to product customization, pricing, and order management.
 

Project history

07/2024 - Present
PROJECT MANAGER - IT
ICON PLC (Pharmaceuticals and medical technology, 5000-10.000 employees)
  • Managing Application Retirement Program for the client.
  • Aligned application portfolios with strategic business objectives, resulting in a 20% increase in operational efficiency.
  • Successfully managed the retirement of complex applications, reducing downtime by 30% and increasing user satisfaction by 15%.
  • Strategically selected and managed retirement applications, resulting in a 37% reduction in IT operational costs.
  • Developed and managed budgets for application projects and maintenance, ensuring 95% adherence to budget constraints.
  • Identified, assessed, and mitigated risks to application portfolios, reducing incident resolution time by 25%.
  • Effectively communicated with stakeholders at all levels, resulting in a 92% stakeholder satisfaction rate.
  • Optimized the application portfolio by collaborating with business owners, portfolio managers, and technical owners to retire or replace over 2,000 applications.
  • Collaborated with senior management to identify and prioritize applications for retirement.
  • Scheduled and led meetings with key stakeholders, including business owners and technical teams, to discuss application retirement strategies and timelines.
06/2022 - 11/2024
PROJECT MANAGER -IT
Cora PPM (Internet and Information Technology, 250-500 employees)
  • Successfully led complex, enterprise-wide technical delivery and configuration projects with values exceeding $1M, ensuring on-time, on-budget, and high-quality outcomes.
  • Led the cross-functional team responsible for delivering the organization's most significant customer project, impacting more than 15,000 users across diverse global units.
  • Lead the entire software development lifecycle, including requirements gathering, design, development, testing, and deployment, for high-priority customer projects, while maintaining strict control over scope, timeline, and budget.
  • Collaborate with cross-functional teams across multiple time zones to deliver complex projects, ensuring effective communication and timely on-site visits as required.
  • Improve project visibility and stakeholder satisfaction through regular, detailed project reporting.
  • Successfully deployed and integrated ERP, SPM, FM, and PPM modules into various software implementation projects.
  • Performed comprehensive business requirement gathering, documentation, and system configuration to streamline project processes and enhance operational efficiency.
  • Delivered hands-on training sessions and tailored workshops to educate customers on the full range of Cora product features, including standard functionalities and bespoke configurations.
  • Streamlined defect resolution processes, resulting in a 25% reduction in resolution time.
  • Proactively managed and resolved customer risks, issues, and change requests, providing timely project updates and maintaining a high customer satisfaction rate of 94%.
  • Consistently delivered high-quality, on-time software implementations, maximizing the value of out-of-the-box functionalities.
  • Enhanced data integration capabilities by 40% through the development and deployment of Cora's API using 8 plus new datapoints.
  • Improved data quality by and integration efficiency by 27% managing more than 11 projects utilizing Cora's API.
07/2021 - 06/2022
CONFIGURATION MANAGER
CXM TECH SERVICES IRELAND LTD (Internet and Information Technology, 50-250 employees)
  • Led and managed a team of 8 professionals to deliver complex payment terminal projects, ensuring successful implementation and client satisfaction.
  • Spearheaded the development of a global onboarding process, resulting in a 30% reduction in onboarding time for new clients and increased efficiency by 22%.
  • Successfully negotiated a new pricing contract with a major client, boosting revenue by 18%.
  • Developed and executed a comprehensive risk management framework, mitigating potential risks and reducing project failures by 53%.
  • Optimized team performance by implementing 3 new processes, improving efficiency by 12% and reducing operational costs by 100K.
  • Overlooked UAT for multiple project sites across Ireland, ensuring 97% successful deployments and minimal post-implementation issues.
  • Drove continuous improvement initiatives, resulting in a 67% increase in overall project success rate.
  • Provided accurate business performance tracking and forecasting, enabling data-driven decision-making and strategic planning.
  • Identified and resolved critical technical issues that impacted multiple projects, reducing downtime by 51% and minimizing customer impact.
  • Developed and implemented a strategic roadmap for configuration management, aligning with the company's long-term goals and improving overall operational efficiency by 37%.
02/2019 - 08/2019
ASSISTANT MANAGER
DEXTRA GROUP (Architecture and civil engineering, 500-1000 employees)
    • Managed the national team of field operators and engineers.
    • Work cross-functionally with support teams to establish workarounds for issues requiring funding.
    • Established strong working relationships by leading projects with key stakeholders and functional partners.
    • Client Management in terms of compliance, complaints, weekly project reports, SLAs and targets.
    • Reduced the overall headcount by 10% while reducing the operating cost by 5%.
    • Use salesforce for management and addressing of issues from customers.
    • Maximize profit by implementing weekly and monthly maintenance, thereby reducing breakdown by 35%.
    • Converted manually data collection to automation and help reduced manual working by 120 hours.
    • Track business performance, incentive design and prepared national operations report on monthly basis.
05/2013 - 12/2018
TEAM LEAD
SCOMI GROUP (Public service, 500-1000 employees)
  • Led a cross-functional team of 25+ members, overseeing daily and weekly performance to ensure project milestones were met on time and within budget.
  • Monitored task completion rates and defect resolution, resulting in a 47% reduction in critical defects.
  • Prepared comprehensive financial reports, including Project Revenue Reports and Commercial Summary Reports, contributing to 6% revenue growth.
  • Translated complex technical information into clear, actionable plans, fostering collaboration between development, operations, and leadership teams.
  • Created and standardized Excel macros to automate reporting, saving 32% in manual effort and improving data accuracy.
  • Implemented rigorous performance management and risk assessment processes, leading to a 44% increase in service quality.
  • Liaised with international stakeholders to resolve critical issues and ensure timely project updates.
  • Developed a Revenue Service Schedule for public transport, contributing to 11% increase in project revenue.
  • Implemented a proactive risk management strategy, identifying and mitigating potential risks, leading to a 20% reduction in project delays.
  • Built strong relationships with clients, resulting in 87% client satisfaction rating.
  • Fostered a high-performing team culture, leading to a 17% increase in employee engagement and productivity.
  • Implemented a culture of continuous improvement, identifying and implementing process enhancements that led to a 21% increase in efficiency.
10/2012 - 05/2013
TECHNICAL CONSULTANT
SUTHERLAND GLOBAL (Internet and Information Technology, 500-1000 employees)
    • Resolved client issues related to access of profile, product preference, customization and order.
    • Highlighted matters related to pricing to the team leader.
    • Monitored the number of issues raised in a day by agents against resolved.
    • Increased sales of product by providing pre-approved discounts and benefits to the clients across the globe.
02/2010 - 02/2012
SHELTER ENGINEER
TATA TELE BUSINESS SERVICES (Telecommunications, 500-1000 employees)
  • Prepared daily reports for call drop, signal strength and equipment health for higher management.
  • Generated network performance report on monthly basis for higher management.
  • Worked on IBM server with SQL for daily performance data.

Local Availability

Open to travel worldwide
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