08/12/2026 updated
100 % available
Remote Customer Support & IT Support Specialist
Senta, Serbia
Only remote
Technical SupportComputer MaintenanceContact Manager (Data Management Software)Desktop SupportLinux SupportLiveChatNetwork AddressOracle CRMPhone SupportRemote Authentication Dial in User Service (RADIUS)Remote Access ServiceWindows Remote AssistanceRemote Desktop ServicesOnsite SupportRemote Infrastructure Management
IT System Administration & Level 1/2 Support
Daily Level 1/2 support for Windows and macOS users, covering email, accounts, devices, backups and network incidents in large production environments. Investigation and prioritization of user issues with clear escalation to appropriate owners.
Network & Remote Support
Setup and maintenance of LAN/WAN, Wi-Fi, routers, access points, DNS, DHCP and VPN. Remote diagnostics and onsite intervention to restore service quickly and reduce site visits across multiple locations.
Customer Support & Communication
Empathetic written and verbal communication with business and residential clients via remote-access tools, email and phone. Expectation setting, professional follow-up and long-term customer relationship management.
Microsoft 365 & Outlook/Exchange
Administration and troubleshooting of Microsoft 365 environments including Outlook and Exchange for business clients.
Backup, Monitoring & Documentation
Handling of backups, system monitoring, operational documentation, user handover and follow-up processes in enterprise environments.
Workflow Tool Development
Building internal workflow tools linking HR, production and management with role-based access, audit history and exportable operational data.
Technical Investigation & Escalation
Account, device, network, email and application troubleshooting with evidence-based escalation to the appropriate support tier.
Platform Readiness & Fast Learning
Extensive experience learning new systems, CRM platforms, chat tools and ticket workflows independently and quickly.
Live Operations & Multitasking
Comfortable prioritizing concurrent requests and adapting quickly when procedures or tools change in fast-paced support environments.
Daily Level 1/2 support for Windows and macOS users, covering email, accounts, devices, backups and network incidents in large production environments. Investigation and prioritization of user issues with clear escalation to appropriate owners.
Network & Remote Support
Setup and maintenance of LAN/WAN, Wi-Fi, routers, access points, DNS, DHCP and VPN. Remote diagnostics and onsite intervention to restore service quickly and reduce site visits across multiple locations.
Customer Support & Communication
Empathetic written and verbal communication with business and residential clients via remote-access tools, email and phone. Expectation setting, professional follow-up and long-term customer relationship management.
Microsoft 365 & Outlook/Exchange
Administration and troubleshooting of Microsoft 365 environments including Outlook and Exchange for business clients.
Backup, Monitoring & Documentation
Handling of backups, system monitoring, operational documentation, user handover and follow-up processes in enterprise environments.
Workflow Tool Development
Building internal workflow tools linking HR, production and management with role-based access, audit history and exportable operational data.
Technical Investigation & Escalation
Account, device, network, email and application troubleshooting with evidence-based escalation to the appropriate support tier.
Platform Readiness & Fast Learning
Extensive experience learning new systems, CRM platforms, chat tools and ticket workflows independently and quickly.
Live Operations & Multitasking
Comfortable prioritizing concurrent requests and adapting quickly when procedures or tools change in fast-paced support environments.
Experience
Professional experience10+ years
Freelancer since2024
Languages
EnglishFluentHungarianNative speakerSerbianGood
Project history
Providing daily Level 1/2 support for Windows and macOS users, email, accounts, devices, backups and network incidents in a large production environment. Investigating and prioritizing user issues, communicating next steps, resolving routine cases and escalating advanced incidents. Building internal workflow tools linking HR, production and management with role-based access, audit history and exportable operational data.
Handled international customer enquiries and service problems in English through face-to-face, phone and email communication. Resolved routine requests independently, maintained accurate administration and escalated exceptions professionally. Duration approximately 2 years.
Supported companies in multiple cities through remote-access tools, email and phone, with onsite intervention when required. Diagnosed workstation, email, backup/restore, network and software issues. Coordinated incoming requests and escalations while leading a small service/support team and maintaining long-term customer relationships.