02/19/2026 updated
JC
100 % available
Remote Support Engineer & Technical Team Lead
Howick, South Africa
Only remote
Certificate in MCSD.net 2003 IT IntellectAbout me
Technical Team Lead & SYSOps Engineer specializing in Azure, SQL 2022, and Windows Server. I thrive on solving complex system puzzles and managing end-to-end infrastructure. From Active Directory to Exchange, I deliver high-uptime environments and lead teams to technical excellence.
Active DirectoryProxy ServersSoftware ApplicationsTechnical SupportMicrosoft AzureCloud ComputingData MigrationLinuxDevOpsInfrastructure ManagementNetwork SecurityMaintenanceMicrosoft SQL ServersWindows ServersRemote Desktop Services
Cloud Infrastructure
Microsoft Azure, Office 365 Setup & Configuration expertise with over 18 years of experience
Database Management
Microsoft SQL Server (2008-2022), Data Migration, Reporting Services administration and configuration
Server Administration
Windows Server (2016/2019/2022), Microsoft Active Directory, Exchange (On-Premise & Online) management
Operating Systems
Advanced support for Windows 10/11 and Linux OS environments
Remote Support
Desktop applications, Cloud-based websites, APIs, and connectivity troubleshooting
Network Security
Firewalls, Proxy Servers, and Remote Desktop Services (RDS) configuration and maintenance
Technical Leadership
Management of technical support teams and escalation point for critical incidents
Infrastructure Modernization
Migration and configuration of server environments to Windows Server 2022 and SQL Server 2022
DevOps & Support
Comprehensive remote support for in-house software and Windows environments
Microsoft Azure, Office 365 Setup & Configuration expertise with over 18 years of experience
Database Management
Microsoft SQL Server (2008-2022), Data Migration, Reporting Services administration and configuration
Server Administration
Windows Server (2016/2019/2022), Microsoft Active Directory, Exchange (On-Premise & Online) management
Operating Systems
Advanced support for Windows 10/11 and Linux OS environments
Remote Support
Desktop applications, Cloud-based websites, APIs, and connectivity troubleshooting
Network Security
Firewalls, Proxy Servers, and Remote Desktop Services (RDS) configuration and maintenance
Technical Leadership
Management of technical support teams and escalation point for critical incidents
Infrastructure Modernization
Migration and configuration of server environments to Windows Server 2022 and SQL Server 2022
DevOps & Support
Comprehensive remote support for in-house software and Windows environments
Experience
Professional experience10+ years
Freelancer since2026
Languages
EnglishNative speaker
Project history
Managed a technical support team of 8-12 engineers, acting as the primary escalation point for critical incidents and ensuring rapid resolution of complex tickets. Administered complex hybrid messaging environments and directed rigorous patch management cycles.
End-to-end configuration of Microsoft Azure and Office 365 environments. Expert setup and configuration of Microsoft SQL Server including complex migrations and Reporting Services.
Provided specialized support for Windows 7/10 ecosystems, hardware upgrades, and onsite internet connectivity solutions. Executed multi-branch Office 365 deployment and ESET security configuration.