06/17/2026 updated
100 % available
Retail Manager & Customer Service Professional with E-Commerce Expertise
Tishomingo, USA
Only remote
High School DiplomaAbout me
I am a mom of 3. I am a creative entrepreneur, designer, and product creator. I have strengths in writing, Canva design, organization, and product development, I enjoy turning ideas into practical products that solve real problems for families .
A/B TestingGoogle ChromeCommercial ManagementDesign ManagementE-CommerceE-BusinessGoogle AnalyticsMerchandisingMerchant ServicesBigCommerceRetail IntelligenceRetail-ManagementSales ManagementShopifyShopper Marketing
Retail & Sales Management
Extensive experience in retail operations including inventory control, merchandising, cash handling, loss prevention, upselling, and fundraising across multiple retail environments.
Customer Service & CRM
Proficiency in call handling, complaint resolution, CRM documentation, and multitasking in high-volume environments, with a strong background in both in-store and remote customer support.
E-Commerce & Digital Design
Management of an e-commerce shop on platforms such as Shopify, Payhip, and Gumroad, combined with product design using Canva and Cricut, including planners, SVGs, printables, and custom gifts.
Team Leadership & Store Operations
Supervision and training of staff, scheduling, conflict resolution, and knowledge of employment and labor law within retail management settings.
Social Media Content Creation
Creation of social media content calendars, reels, and captions to drive engagement and sales, including YouTube and TikTok faceless content.
Branding & Product Mockups
Development of branding strategies and product mockups for seasonal baskets, wall art, and digital downloads to support online sales.
Technical Skills
Competence in Microsoft Excel, Google Docs, Microsoft Windows, POS systems, troubleshooting, networking support, and data entry.
Appointment Scheduling & Administrative Support
Appointment scheduling, professional communication, and multitasking across multiple systems, including Google Workspace and Microsoft Office.
Communication & Training
Strong verbal and written communication skills, with experience in teaching, training, presentation, and customer relations.
Extensive experience in retail operations including inventory control, merchandising, cash handling, loss prevention, upselling, and fundraising across multiple retail environments.
Customer Service & CRM
Proficiency in call handling, complaint resolution, CRM documentation, and multitasking in high-volume environments, with a strong background in both in-store and remote customer support.
E-Commerce & Digital Design
Management of an e-commerce shop on platforms such as Shopify, Payhip, and Gumroad, combined with product design using Canva and Cricut, including planners, SVGs, printables, and custom gifts.
Team Leadership & Store Operations
Supervision and training of staff, scheduling, conflict resolution, and knowledge of employment and labor law within retail management settings.
Social Media Content Creation
Creation of social media content calendars, reels, and captions to drive engagement and sales, including YouTube and TikTok faceless content.
Branding & Product Mockups
Development of branding strategies and product mockups for seasonal baskets, wall art, and digital downloads to support online sales.
Technical Skills
Competence in Microsoft Excel, Google Docs, Microsoft Windows, POS systems, troubleshooting, networking support, and data entry.
Appointment Scheduling & Administrative Support
Appointment scheduling, professional communication, and multitasking across multiple systems, including Google Workspace and Microsoft Office.
Communication & Training
Strong verbal and written communication skills, with experience in teaching, training, presentation, and customer relations.
Experience
Professional experience0 - 5 years
Freelancer since2025
Languages
EnglishNative speaker
Project history
Oversee daily store operations, scheduling, and inventory control. Train and supervise staff, ensuring compliance with company policies. Improve sales through merchandising, upselling, and customer engagement.
Manage e-commerce shop specializing in affordable custom gifts, digital products, and gift baskets. Design and produce products using Canva and Cricut. Oversee branding, marketing, and product mockups to drive sales across Shopify, Payhip, and Gumroad. Create social media content calendars, reels, and captions to increase engagement and sales. Fulfill orders and provide customer service for both physical and digital products.
Sell beauty products through direct sales and fundraisers. Build strong customer relationships and maintain repeat sales.