02/24/2025 updated
RA
100 % available
Experienced Customer Success Management Professional
Wroclaw, Poland
Worldwide
Information Systems Management, University of Minho, School of Engineering, PORTUGAL – 1993-1998Data AnalysisCustomer Relationship ManagementBusiness ProcessesCustomer ExperienceEnterprise Resource PlanningSalesNegocios InternacionalesMicrosoft Power BISoftware ToolsSalesforce.ComSalesforce TableauUpsellingRevenue GrowthDemonstration SkillsCross Selling
Customer Success Management
Extensive experience in customer success management, including increasing annual recurring revenue, maintaining high Net Promoter Scores, and improving onboarding processes.
Sales and Business Operations
15+ years of experience in Sales and Support of Business Operations (ERP, CRM, CX) in multinational companies like IBM and INFOR.
Software Tools Proficiency
Experience with software tools such as Salesforce, Tableau, Qlik and Power BI for data analysis and customer relationship management.
International Business Communication
Experience leading meetings that require excellent presentation and communication skills in international sets such as Europe, USA and Latin America.
ERP Implementation
Expertise in ERP project sales and implementation, including translation and user training for new ERP systems.
Revenue Growth Strategies
Proven track record of achieving significant revenue growth through upselling, cross-selling, and acquiring new clients in various industries.
Team Management
Experience working with pan-European teams across Germany, Spain, France, UK, Italy, Portugal, Poland and Czech Republic.
Extensive experience in customer success management, including increasing annual recurring revenue, maintaining high Net Promoter Scores, and improving onboarding processes.
Sales and Business Operations
15+ years of experience in Sales and Support of Business Operations (ERP, CRM, CX) in multinational companies like IBM and INFOR.
Software Tools Proficiency
Experience with software tools such as Salesforce, Tableau, Qlik and Power BI for data analysis and customer relationship management.
International Business Communication
Experience leading meetings that require excellent presentation and communication skills in international sets such as Europe, USA and Latin America.
ERP Implementation
Expertise in ERP project sales and implementation, including translation and user training for new ERP systems.
Revenue Growth Strategies
Proven track record of achieving significant revenue growth through upselling, cross-selling, and acquiring new clients in various industries.
Team Management
Experience working with pan-European teams across Germany, Spain, France, UK, Italy, Portugal, Poland and Czech Republic.
Experience
Professional experience10+ years
Freelancer since2020
Languages
GermanGoodEnglishFluentFrenchGoodPortugueseNative speakerSpanishGood
Project history
Successfully achieving objectives including 15% increase in Annual Recurring Revenue, maintaining Net Promoter Score above 60, and reducing onboarding time by 25%.
Managed Asset Management sales in Brazil, achieving 10% annual growth in installed customer base and successfully cross-selling IBM MAXIMO to existing IBM ITSM clients.
Managed sales responsibilities totaling BRL 4 million per year, successfully acquired new clients including CPFL, Cooperativa Agrária de Guarapuava, COAMO, and COCAMAR.