04/09/2025 updated

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Systems aware IT generalist with empathy and communication skills

Malmö, Sweden
Only remote
MSc. in Sociology, Lund University, Sweden & UC Santa Cruz, USA
Malmö, Sweden
Only remote
MSc. in Sociology, Lund University, Sweden & UC Santa Cruz, USA

Profile attachments

Riacrdo Guillén CV.pdf

Agile MethodologyAviationConflict ResolutionExperimentationScrum MethodologySociology
My professional journey

I started in tech, building systems that cut processing time in half at companies like Framfab and Malmö Aviation. But something was missing. While managing IT at Lund University, I noticed that technical solutions often failed without addressing the human element.

This realization led me to immerse myself in understanding human dynamics. After facilitating over 100 conflict resolution cases and completing extensive training in communication, I discovered I could see patterns others missed. A leadership assessment in 2024 confirmed this unusual capacity, placing me among the top 5% of leaders.

Today, as a Scrum Master at diconium, I help teams improve by running small experiments they control. I've built a self-sustaining mediation community and regularly teach these skills internationally.

My strength lies in bridging technical needs with human understanding. I know when to say no to keep focus and when to ask for help to leverage collective wisdom. With an MSc in Sociology and current training in Agile Project Management, I bring a toolkit that addresses both the visible symptoms and the deeper currents of organizational life.

I'm at my best when helping leadership teams navigate complex transformations and technical teams break through collaboration barriers. My commitment is not just solving today's problem, but building capacity that remains long after I've gone.

Experience

Professional experience5 - 10 years
Freelancer since2013

Languages

GermanGoodEnglishFluentFrenchGoodSpanishFluent

Project history

Conflict Resolver

Self-employment
Mediated in 100+ cases, reconnecting professionals in conflict. Gave 100+ lectures & workshops in communication, feedback, psychological safety, empathy, and human growth. Offers a yearly conflict resolution training program.

IT Technician & Project Team Lead, Department of Physical Geography

Lund University, Sweden
Delivered an Agile-inspired organisational development project. Oversaw year-long strategic IT security initiative. Gained cross-cultural experience in international work environment.

Assistant Soccer Coach, women's soccer team, 2nd division

Lunds SK
Used integral sports psychology to improve the team's focus and flow. Helped the team endure a relegation to the 3rd division, maintaining focus, motivation, and player retention, returning to the 2nd division.

Systems Developer

Malmö Aviation AB
Gained in-depth technical expertise in software development practices.

Systems Developer

Framfab AB
Product development in collaboration with designers, and testers.

Certificates

Professional Scrum Master™ I (PSM I)

Scrum.org

2023

Certified Scrum Product Owner®

ScrumAlliance

2023

Certified ScrumMaster®

ScrumAlliance

2022


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