09/06/2022 updated
100 % available
EAGER TO WORK
Ghana
Ghana
M.Sc. Development Management, BSc. Economics & Statistics, Professional Certificate in Marketing.CommunicationNegotiationVenta al por MenorSuccess Driven
Hi,
I have worked with vodafone Ghana for close to 9 years as Retail Advisor. I have worked well to attract award as a Vodafone Heroe. I know how to handle customer complaints and resolve them. I have negotiation skills and ability to foster understanding and cooperation. I communicate well and also achive results without supervision. I also have the skills project manament, monitoring & evaluation. I am well versed with numbers and very good with analysis.
Giving the opportunity, I will deliver to utmost satisfaction because I achieve results.
I have worked with vodafone Ghana for close to 9 years as Retail Advisor. I have worked well to attract award as a Vodafone Heroe. I know how to handle customer complaints and resolve them. I have negotiation skills and ability to foster understanding and cooperation. I communicate well and also achive results without supervision. I also have the skills project manament, monitoring & evaluation. I am well versed with numbers and very good with analysis.
Giving the opportunity, I will deliver to utmost satisfaction because I achieve results.
Languages
EnglishFluent
Project history
Teletech Ghana - Accra, Greater Accra
* Managed customer calls effectively and efficiently in a complex, fast-paced and challenging
call center environment.
* Acted professionally and patiently when addressing negative customer feedback.
* Referred unresolved customer grievances to designated departments for further investigation. *
Identified chronic customer issues by creating and maintaining customer complaint log.
* Improved call center functionality and service capacity by resolving customer complaints
efficiently and quickly.
* Managed customer calls effectively and efficiently in a complex, fast-paced and challenging
call center environment.
* Acted professionally and patiently when addressing negative customer feedback.
* Referred unresolved customer grievances to designated departments for further investigation. *
Identified chronic customer issues by creating and maintaining customer complaint log.
* Improved call center functionality and service capacity by resolving customer complaints
efficiently and quickly.