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Richard Frimpong


Last update: 06.09.2022


Graduation: M.Sc. Development Management, BSc. Economics & Statistics, Professional Certificate in Marketing.
Hourly-/Daily rates: show
Languages: English (Full Professional)


Richard Ntim Frimpong CV.docx


I have worked with vodafone Ghana for close to 9 years as Retail Advisor. I have worked well to attract award as a Vodafone Heroe. I know how to handle customer complaints and resolve them. I have negotiation skills and ability to foster understanding and cooperation. I communicate well and also achive results without supervision. I also have the skills project manament, monitoring & evaluation. I am well versed with numbers and very good with analysis.
Giving the opportunity, I will deliver to utmost satisfaction because I achieve results.

Project history

01/2011 - 04/2011
Customer Service Representative
Teletech Ghana

Teletech Ghana - Accra, Greater Accra
* Managed customer calls effectively and efficiently in a complex, fast-paced and challenging
call center environment.
* Acted professionally and patiently when addressing negative customer feedback.
* Referred unresolved customer grievances to designated departments for further investigation. *
Identified chronic customer issues by creating and maintaining customer complaint log.
* Improved call center functionality and service capacity by resolving customer complaints
efficiently and quickly.

Local Availability

Only available in these countries: Ghana
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