Technical Scrum Master
United States Advanced Network
Keywords
Scrum Methodology
Agile Methodology
Automation
Microsoft Azure
Change Management
Software Engineering
Amazon Web Services
Technical Support
JIRA
Telecommunications
Skills
Agile Project Management
Extensive experience as a Scrum Master with Professional Agile Scrum Master and SAFe6 Advanced Scrum Master certifications.
Cloud Technologies
Thorough understanding of AWS and general PaaS, SaaS, and IaaS offerings including Azure, AppFog, New Relic, and Cloudability.
Technical Implementation
Strong technical support and implementation skills with Azure DevOps, Visual Studio Team Services, Git, and OSX.
Change Management
Extensive experience with client account and internal change management using ServiceNow, Jira, Sharepoint, and MS O365.
Software Engineering
Leadership of software engineering teams and facilitation of Scaled Agile Framework (SAFe) ceremonies.
Automation
Expertise in implementing automation tools to increase workflow efficiency and reorganize operations groups.
Telecom Systems
Experience in deploying and maintaining IVR applications and managing outage systems for enterprise clients.
Extensive experience as a Scrum Master with Professional Agile Scrum Master and SAFe6 Advanced Scrum Master certifications.
Cloud Technologies
Thorough understanding of AWS and general PaaS, SaaS, and IaaS offerings including Azure, AppFog, New Relic, and Cloudability.
Technical Implementation
Strong technical support and implementation skills with Azure DevOps, Visual Studio Team Services, Git, and OSX.
Change Management
Extensive experience with client account and internal change management using ServiceNow, Jira, Sharepoint, and MS O365.
Software Engineering
Leadership of software engineering teams and facilitation of Scaled Agile Framework (SAFe) ceremonies.
Automation
Expertise in implementing automation tools to increase workflow efficiency and reorganize operations groups.
Telecom Systems
Experience in deploying and maintaining IVR applications and managing outage systems for enterprise clients.
Project history
05/2021
-
Present
Oversees engineering-led projects for multibillion-dollar enterprise clients, leads software engineering teams, facilitates Scaled Agile Framework ceremonies, and manages budget development for client projects.
01/2019
-
04/2021
Project Implementation Engineer
United States Advanced Network
Directed adoption of automation tools, spearheaded migration/upgrade of internal platform infrastructure, and acted as team operations subject matter expert for interactive voice response applications.
01/2016
-
12/2018
Telecom Engineer III
United States Advanced Network
Deployed and maintained IVR applications for enterprise clients, operated on-call system and outage management, and leveraged cross-team remote resources for project management and system maintenance.
12/2013
-
09/2015
Application Support Specialist
Merrill Corporation
Provided technical support for proprietary software, managed technical documentation, and conducted quality assurance analysis for enterprise clients.
05/2012
-
11/2013
Support Engineer | Product Specialist
AppFog, Inc.
Assisted end users with application deployment and maintenance across multiple external infrastructures, conducted independent research on compatibility issues, and managed AWS Cloud resources.
Certifications
Local Availability
Only available for remote work
