11/21/2022 updated
100 % available
IT Support Engineer
Kumbakonam, India
India
B.E Computer science and engineeringAnalytical ThinkingTechnical SupportBusiness Process ImprovementMedical RecordsDiagnostic TestsCommunicationProblem SolvingMultitaskingRequirement PrioritizationTechnical InformationCoordinatingAttention To DetailTeam-working
- Excellent communication skills
- Troubleshooting and problem-solving
- Ability to explain technical information clearly
- Ability to prioritize and multitask efficiently
- Knowledge of call tracking applications
- Collaborative team spirit
- Analytical and process-oriented approach
- Ability to learn new software and hardware
- Attention to detail and organizational skills
- Ability to perform diagnostic tests
- Ability to create case notes and error logs
- Good identifying process improvements
Languages
EnglishGood
Project history
* Installing, upgrading and troubleshooting hardware and software systems.
* Providing technical support to clients in person and remotely.
* Track computer system issues through to resolution, within agreed time limits.
* Talk clients through a series of actions, either via phone, E-mail or chat, until
they've solved a technical issue.
* Performing remote troubleshooting through diagnostic techniques and pertinent
questions.
* Diagnosing and fixing network problems and hardware or software faults.
* Managing backups of servers, in case of data loss.
* Keeping a record of issues and faults along with solutions, for future reference.
* Setting up accounts for new users.
* Possibly training junior staff.
* Providing technical support to clients in person and remotely.
* Track computer system issues through to resolution, within agreed time limits.
* Talk clients through a series of actions, either via phone, E-mail or chat, until
they've solved a technical issue.
* Performing remote troubleshooting through diagnostic techniques and pertinent
questions.
* Diagnosing and fixing network problems and hardware or software faults.
* Managing backups of servers, in case of data loss.
* Keeping a record of issues and faults along with solutions, for future reference.
* Setting up accounts for new users.
* Possibly training junior staff.