Keywords
Skills
Program Director for SAP ERP/Business Change/CRM Customer Service/Digital/Agile Transformation programs (Professional Scrum Product Owner & Professional Scrum Master; Six Sigma Lean ‘Black Belt’).
I have always been passionate about shaping and directing the business to ensure future growth and success. After several directors roles I’ve become familiar with the Agile methodology and became a strong believer in this. I enjoyed consulting/helping teams to implement or improve their use of different agile methods, both operational as on strategic level, as well as delivering the program results that add value to the customer in time and within budget.
Expertise: SAP ERP; CRM; Customer Service; Omni Channel tools.
I have always been passionate about shaping and directing the business to ensure future growth and success. After several directors roles I’ve become familiar with the Agile methodology and became a strong believer in this. I enjoyed consulting/helping teams to implement or improve their use of different agile methods, both operational as on strategic level, as well as delivering the program results that add value to the customer in time and within budget.
Expertise: SAP ERP; CRM; Customer Service; Omni Channel tools.
Project history
- Implemented SAP in Europe in 18 countries for Sales B2B/B2C and CRM, Logistics and Finance as overall business responsible person following the Safe Agile/Scrum methodology. As Program Owner represented the business and leaded a team of Product Owners (6) and 5 (cross-border) Scrum teams (50+ persons);
- Delivered the 40 Million Euro project in time within budget.
- Implementation included enabling a new selective distribution strategy with omni-channel capabilities as part of the Digital Strategy.
- Project managed improvement activities, global transition programs and develop Lean capabilities within Global Sales Operations and EU customer call centers.
- Implemented ‘On-line Community website’ (Lithium) as part of the Digital Strategy for the North America website
- Roll out of SAP CRM globally for Customer Service & Repair (North America; China, Japan, India) using Agile/Scrum with India (off shore) based development teams;
- Roll out of SAP CRM Sales & Mkt for North America (including the Philippian Call Center (Manilla)); China
Local Availability
Only available in these countries:
Netherlands
Flexible within 50km from Amsterdam
