04/17/2023 updated

RK
100 % available

ServiceNow CSA & CIS-HR Certified || ITSM, CSM, HRSD, Service Portal

India
Only remote
BE Computer Science
India
Only remote
BE Computer Science

Advanced Cardiovascular Life Support (ACLS)Agile MethodologyBusiness Rule Management SystemsChange ManagementIncident ManagementProblem SolvingIT Service ManagementKnowledge ManagementSelf Service TechnologiesService CatalogWorkflowsData Import/ExportAdministrative OperationsClient Side ScriptingServer Side ScriptingEmail NotificationsServicenow
Hello,
I am ServiceNow developer with 5.7 years of experience in ServiceNow development & certified in the following disciplines:
1. CSA
2. CIS-HRSD

I have worked on ITSM, CSM, HRSD modules also have expertise in Service Portal Development. 

Few of my strong points are mentioned below:
- Service Portal Expert
- ITSM Expert
- Client-side scripting (client scripts, UI scripts, catalog client scripts, UI actions, UI Policies )
- Server-side scripting(Script includes, Business Rules, Schedule jobs, UI Actions, ACLs)
- Table Administration - creating/modifying tables and fields
- Service Catalog Implementation
- Building End to End Catalog Items with Workflows., Variable sets, order guides, Record Producers
- Workflow & Flow Designer developments
- Email notifications and email scripts
- ACLs
- System Localization                                                                                                                                      
- Data import/export, Transform Maps & Transform Scripts
- Reports & Scheduled Reports
- Virtual Agent

Service Modules worked on:
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Agile Development
- Knowledge Management
- CSM
- HRSD
- Service Portal

Experience

Professional experience5 - 10 years
Freelancer since2023

Languages

EnglishGoodHindiFluent

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