05/11/2019 updated

RW
100 % available

Genesys Engineering , CTI Developer

Malaysia
Malaysia
BE Computer Science
Malaysia
Malaysia
BE Computer Science

Profile attachments

To develop in a challenging and rewarding career with lots of professional growth and having hands-on experience in implementing Contact Center with Genesys.

IBM WatsonComputer Telephony IntegrationHuman ResourcesGenesys
Genesys Skills
  • Framework 8.1 – 8.5
  • Genesys Voice Platform 8.5
  • Intelligent Workload Distribution Deployment 8.5
  • Outbound Contact Solution
  • Pulse (real-time reporting)
  • Orchestration Server
  • Workforce Management 8.5 Operations
  • WFM G-Plus Adapter
  • Genesys IBM Watson Integration
  • Genesys Mobile Engagement
  • eService 8.5 (Chat, Email & SMS, Facebook & Twitter)

Languages

EnglishFluent

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