05/26/2024 updated
100 % available
CSR & TSR, Ticketing, Intake Coordinator
Santo Domingo, Dominican Republic
Only remote
Technical SupportIssue Tracking SystemsProfessional Customer ServicesSAP CXOutbound Marketing
Successfully performed roles of CSR and Sales Rep. based on the roles and responsibilities described by the programs i have been part of. Supportive entity of my peers as with a combined effort the results of the team excel the requirements of the accounts.
Experience
Professional experience0 - 5 years
Freelancer since2023
Languages
EnglishGoodSpanishNative speaker
Project history
Make sure to collect necessary intake for billing purposes.
Provided support to inbound/outbound customers, ensuring excellent
deliver of service as well as focusing on first call resolution in order to
succeed on necessary metrics from the account.
deliver of service as well as focusing on first call resolution in order to
succeed on necessary metrics from the account.