09/06/2022 updated
RO
100 % available
Senior Information Technology Specialist
Freeport, USA
USA
Microsoft WindowsActive DirectoryVoIPCloud ComputingComputer ProgrammingInformation ManagementLocal Area NetworksSystem Center Configuration ManagerWindows ServersNetwork PerformanceMicrosoft SharePointVirtualizationTest Management Approach (TMap)Test ScriptsPeripherals
SDC, peripherals, TMAP, Information Management, Dynamics, Windows servers, test scripts, cloud, user accounts, Active Directory, virtualization, VMware, Microsoft Windows, server 2012/2008, Windows 7/8/10, network performance, VOIP, malware, laptops, programming, bug fix, LAN, SCCM, Sharepoint Mangement.
Experience
Professional experience10+ years
Languages
EnglishFluent
Project history
General Dynamics Information Technology - Panama City Beach, FL
* Supported AFCEC Civil Engineer Control System cybersecurity initiative contract for the United
States Air Force.
* Oversaw team of service professionals focused on providing technical support, Information
Awareness, RMF, eMass, and network deployment support.
* Monitored team performance, adhered to service level agreements (SLAs) and provided detailed
job training.
* Analyzed complex project server issues and worked on large enterprise and business-critical
applications.
* Directed Technical Support Team and Enterprise Information System Security Officers (ISSO)
staff in support of networked and stand-alone Facility Related Controls Systems/Industrial
Control Systems.
* Standardized job tasks and trained junior team members on industry best practices and
standards.
* Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to
Facility Related Control Systems/Industrial Controls Systems, including Windows servers,
workstations, and network devices.
* Effectively manage, develop, and trained the service desk team. Ensured that all processes used
by the service desk are thoroughly documented, consistently audited, and regularly improved.
Conduct and share results from service and operation performance reviews.
* Supported AFCEC Civil Engineer Control System cybersecurity initiative contract for the United
States Air Force.
* Oversaw team of service professionals focused on providing technical support, Information
Awareness, RMF, eMass, and network deployment support.
* Monitored team performance, adhered to service level agreements (SLAs) and provided detailed
job training.
* Analyzed complex project server issues and worked on large enterprise and business-critical
applications.
* Directed Technical Support Team and Enterprise Information System Security Officers (ISSO)
staff in support of networked and stand-alone Facility Related Controls Systems/Industrial
Control Systems.
* Standardized job tasks and trained junior team members on industry best practices and
standards.
* Resolved escalated issues by serving as subject matter expert on wide-ranging issues related to
Facility Related Control Systems/Industrial Controls Systems, including Windows servers,
workstations, and network devices.
* Effectively manage, develop, and trained the service desk team. Ensured that all processes used
by the service desk are thoroughly documented, consistently audited, and regularly improved.
Conduct and share results from service and operation performance reviews.
Davidson Technologies - Panama City Beach, FL
* Supported AFCEC Civil Engineer Control System cybersecurity initiative contract for the United
States Air Force.
* Managed daily operations of the AFCEC COOI Service Desk.
* Supervised Technical Support team in recognizing, identifying, isolating, and resolving
problems with CE COINE domain and its services.
* Supervised the installation, testing, and setup of new hardware and software.
* Created and maintained Service Desk Knowledge Base articles and Standard Operating procedures.
* Supported AFCEC Civil Engineer Control System cybersecurity initiative contract for the United
States Air Force.
* Managed daily operations of the AFCEC COOI Service Desk.
* Supervised Technical Support team in recognizing, identifying, isolating, and resolving
problems with CE COINE domain and its services.
* Supervised the installation, testing, and setup of new hardware and software.
* Created and maintained Service Desk Knowledge Base articles and Standard Operating procedures.
Vectrus Inc. - Vicksburg, MS
* IT support for the Engineer Research and Development Center - US Army in Vicksburg, MS.
* Installed, troubleshot, and repaired computers, network equipment such as servers, switches,
related PC software, and VOIP phones.
* Investigated information, network, and communications needs of users. Used Remedy ticketing
system to track incidents, requests, and work orders.
* Documented all server and network problems and other unusual events in detail.
* Scheduled and performed software and hardware improvements, upgrades, and patch installation.
* IT support for the Engineer Research and Development Center - US Army in Vicksburg, MS.
* Installed, troubleshot, and repaired computers, network equipment such as servers, switches,
related PC software, and VOIP phones.
* Investigated information, network, and communications needs of users. Used Remedy ticketing
system to track incidents, requests, and work orders.
* Documented all server and network problems and other unusual events in detail.
* Scheduled and performed software and hardware improvements, upgrades, and patch installation.