Vectrus Inc. - Vicksburg, MS
* IT support for the Engineer Research and Development Center - US Army in Vicksburg, MS.
* Installed, troubleshot, and repaired computers, network equipment such as servers, switches,
related PC software, and VOIP phones.
* Investigated information, network, and communications needs of users. Used Remedy ticketing
system to track incidents, requests, and work orders.
* Documented all server and network problems and other unusual events in detail.
* Scheduled and performed software and hardware improvements, upgrades, and patch installation.