ITIL

CARRICULUM VITAE
PERSONAL INFORMATION:
Sajankumar Saroj


+91.9970916475/07972849854 
sajansaroj@yahoo.in /Sssubham41@gmail.com          
https://www.linkedin.com/in/sajan-sj-35788a4b/
       
                                           Father Name:     Phoolchand Saroj
                                           Date of Birth:     2nd Fab 1989
                                           Nationality:         Indian
                                           Material Status:   Single
                                        Sex: Male
                                        Language Known:  Hindi, English, Marathi.

• Total overall work Experience 5.10 Year successfully completed

Passport Number:P9461367 Valid up to: 23/04/2027
Current Address:
FL C/211 Swapnapurti Co-Op Society   S No -25/30/232
RESI -1 Phase Kalepadal Sasane Nagar Hadapsar Pune Maharashtra India -411028
Technical Qualification


Completed ITIL Foundation certificate in Service Management from AXELOS and HCL.
Completed training program from Simple learn Oracle Solaris 11 System Administration.
WORK EXPERIENCE DESCRIPTION :

1. HCL Technologies Ltd. as an ‘Information Security Senior Analyst’.

Profile: ‘Application Access Management System (IDAM)’ Client is Deutches Bank Ltd. (DBOI) Pune (Last 18 Month from July 2016)
Designation: Senior Analyst for Identity and Access management system.
 Role and Responsibilities:

• Access Recertification
• IT-Security Management cutting across various Identity Management tools.

• The person should have exposures or knowledge on Cyber-Ark privileged Identity Management (PIM) tool, Windows scripting e.g. PowerShell, Experience in the use of Cyber-Ark PACLI to automate tasks related to user and safe management, Experience using LDAP, Knowledge of Single Sign On Systems, SIEM systems, ticketing systems such as Remedy, enterprise monitoring and alerting using SNMP, Knowledge of regulatory issues facing large financial organizations, Understanding of Windows RDP environment.

• Ensuring Maximum Service up time (99.9%)
• Meeting all the defined SLA / KPIs
• Having a strong knowledge of the Cyber-Ark privileged Identity Management (PIM) suite. 
• Ready to work in 24 x 7 Environment
• Capture detailed requirements for the Cyber-Ark solution based on input from platform owners, eco-system owners, the target architecture and high-level requirements.
• Performing compliance checks on CyberArk for IT security safes and to Provide alerts and reports appropriately. Investigate, Provide RCA and resolve Incidents.
• Monitor logs and events for Windows, UNIX and User identity management platforms to provide views of misuse or malicious activities.
• Responsible for privileged User account administration of various Windows and UNIX accounts using CyberArk components.
• Integrating various platforms with Cyber-Ark, such as Windows servers, UNIX servers, Databases and networking Devices.
• Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end user.
• Creating and Managing Safes, platforms and Owners.
• CPM policies management or redistribution.
• Implementing the Password Upload Utility.
• Auditing Accounts and work on various reports, user’s server login issues and user permission issues as per requirements.
• Basic knowledge of SQL, PLSQL, UNIX, Active Directory, Windows etc.

1. DSM Infocome Pvt. Ltd for IBM India project Client Bajaj Auto Pune.

 (Since July 2015 to July 2016)
       Designation: Helpdesk Coordinator
    Professional Summary: 1 Year experience in online customer handling and      interacting with us in 24*7 service environment.
                  Role and Responsibilities:

• Incident & service request call logged for user request about computer hardware networking issue and software related problem.
• SLA maintains responsibilities for every and each incident and service request
• Mail communication with user and organization engineer
• Mail communication for approval related and user solution related
• Online chat with user to give solution.
• Backend support provided for Engineer in different location
• Daily report maintains for each and every incident and service request.
• Service desk support for call resolution. 
• User Feedback report maintenance.

1. Justdial.com Limited, Pune (Since October 2013 to January 2015)

            Designation: Information Retrieval Officer(IRO).
Professional Summary: 15-month experience in online customer handling and interacting with us in 24*7service environment.
             Role and Responsibilities:

• Customer calls and gives him details of information by SMS and mail in a different location at a time.
• We interact with customer and take appointment of his business.
• Our many sub services about our web to give him total customer service

1. Hysoft Technologies Corporation (Since 10 May 2012 to 30 September 2013)

  Designation: Network Engineer.
   Professional Summary: 1 Year 4 Months experience in customer handling and interacting with us in hardware networking service environment.
            Role and Responsibilities:

• Network/Helpdesk support;
• LAN Configuration;
• LANs - local area networks, linking a limited area such as a home, office or a small group of buildings;
• WANs - wide area networks, which link nationally or internationally;
• WLAN - wireless local area network;

SKILLS:

• ITIL, Identity and Access Management, Active Directory, LDAP, Cyber Ark.
• Service Management, Windows Exchange Server 2010, Application Management.
• Software Testing, ASP.net, SQL Query Database.
• Cyber Attack and Cyber Security Crime Knowledge. IBM Tivoli.
• Operating System: Windows 8.1/ 8 /7 /XP
• Database: Microsoft Database server 2005,2008 and 2012
• Knowledge about Computer good fluency in IT technical field and ready to work with 24*7 production environment.

PROFESSIONAL ATTRIBUTES:

1.  Ability to work in any circumstances and flexible to work 24*7
2. Strong analytical thinking, problem solving, creativity
3. Excellent communication and interpersonal skills.
4. Skilled at handling documentation and team-work ability.

ACADEMIC QUALIFICATION:

• GNIIT (3 Year Diploma in Software Engineering) from NIIT LTD
• 12th from Pune Maharashtra 2008
• 10th from UP Board 2006
• B SC (Computer Science)

DECLARATION:
I confirm that the information provided by me is true to the best of my knowledge and belief.
Place: Pune                                                                                          Date:   /   / 2019
                                                                                                                                                            
                                                                                                                   ___________________
                                                                                                                    [Sajankumar Saroj]
                                                                CARRICULUM VITAE
PERSONAL INFORMATION:
Sajankumar Saroj


+91.9970916475/07972849854 
sajansaroj@yahoo.in /Sssubham41@gmail.com          
https://www.linkedin.com/in/sajan-sj-35788a4b/
       
                                           Father Name:     Phoolchand Saroj
                                           Date of Birth:     2nd Fab 1989
                                           Nationality:         Indian
                                           Material Status:   Single
                                        Sex: Male
                                        Language Known:  Hindi, English, Marathi.

• Total overall work Experience 5.10 Year successfully completed

Passport Number:P9461367 Valid up to: 23/04/2027
Current Address:
FL C/211 Swapnapurti Co-Op Society   S No -25/30/232
RESI -1 Phase Kalepadal Sasane Nagar Hadapsar Pune Maharashtra India -411028
Technical Qualification


Completed ITIL Foundation certificate in Service Management from AXELOS and HCL.
Completed training program from Simple learn Oracle Solaris 11 System Administration.
WORK EXPERIENCE DESCRIPTION :

1. HCL Technologies Ltd. as an ‘Information Security Senior Analyst’.

Profile: ‘Application Access Management System (IDAM)’ Client is Deutches Bank Ltd. (DBOI) Pune (Last 18 Month from July 2016)
Designation: Senior Analyst for Identity and Access management system.
 Role and Responsibilities:

• Access Recertification
• IT-Security Management cutting across various Identity Management tools.

• The person should have exposures or knowledge on Cyber-Ark privileged Identity Management (PIM) tool, Windows scripting e.g. PowerShell, Experience in the use of Cyber-Ark PACLI to automate tasks related to user and safe management, Experience using LDAP, Knowledge of Single Sign On Systems, SIEM systems, ticketing systems such as Remedy, enterprise monitoring and alerting using SNMP, Knowledge of regulatory issues facing large financial organizations, Understanding of Windows RDP environment.

• Ensuring Maximum Service up time (99.9%)
• Meeting all the defined SLA / KPIs
• Having a strong knowledge of the Cyber-Ark privileged Identity Management (PIM) suite. 
• Ready to work in 24 x 7 Environment
• Capture detailed requirements for the Cyber-Ark solution based on input from platform owners, eco-system owners, the target architecture and high-level requirements.
• Performing compliance checks on CyberArk for IT security safes and to Provide alerts and reports appropriately. Investigate, Provide RCA and resolve Incidents.
• Monitor logs and events for Windows, UNIX and User identity management platforms to provide views of misuse or malicious activities.
• Responsible for privileged User account administration of various Windows and UNIX accounts using CyberArk components.
• Integrating various platforms with Cyber-Ark, such as Windows servers, UNIX servers, Databases and networking Devices.
• Perform health check monitoring on all CyberArk severs to ensure consistent availability of system to end user.
• Creating and Managing Safes, platforms and Owners.
• CPM policies management or redistribution.
• Implementing the Password Upload Utility.
• Auditing Accounts and work on various reports, user’s server login issues and user permission issues as per requirements.
• Basic knowledge of SQL, PLSQL, UNIX, Active Directory, Windows etc.

1. DSM Infocome Pvt. Ltd for IBM India project Client Bajaj Auto Pune.

 (Since July 2015 to July 2016)
       Designation: Helpdesk Coordinator
    Professional Summary: 1 Year experience in online customer handling and      interacting with us in 24*7 service environment.
                  Role and Responsibilities:

• Incident & service request call logged for user request about computer hardware networking issue and software related problem.
• SLA maintains responsibilities for every and each incident and service request
• Mail communication with user and organization engineer
• Mail communication for approval related and user solution related
• Online chat with user to give solution.
• Backend support provided for Engineer in different location
• Daily report maintains for each and every incident and service request.
• Service desk support for call resolution. 
• User Feedback report maintenance.

1. Justdial.com Limited, Pune (Since October 2013 to January 2015)

            Designation: Information Retrieval Officer(IRO).
Professional Summary: 15-month experience in online customer handling and interacting with us in 24*7service environment.
             Role and Responsibilities:

• Customer calls and gives him details of information by SMS and mail in a different location at a time.
• We interact with customer and take appointment of his business.
• Our many sub services about our web to give him total customer service

1. Hysoft Technologies Corporation (Since 10 May 2012 to 30 September 2013)

  Designation: Network Engineer.
   Professional Summary: 1 Year 4 Months experience in customer handling and interacting with us in hardware networking service environment.
            Role and Responsibilities:

• Network/Helpdesk support;
• LAN Configuration;
• LANs - local area networks, linking a limited area such as a home, office or a small group of buildings;
• WANs - wide area networks, which link nationally or internationally;
• WLAN - wireless local area network;

SKILLS:

• ITIL, Identity and Access Management, Active Directory, LDAP, Cyber Ark.
• Service Management, Windows Exchange Server 2010, Application Management.
• Software Testing, ASP.net, SQL Query Database.
• Cyber Attack and Cyber Security Crime Knowledge. IBM Tivoli.
• Operating System: Windows 8.1/ 8 /7 /XP
• Database: Microsoft Database server 2005,2008 and 2012
• Knowledge about Computer good fluency in IT technical field and ready to work with 24*7 production environment.

PROFESSIONAL ATTRIBUTES:

1.  Ability to work in any circumstances and flexible to work 24*7
2. Strong analytical thinking, problem solving, creativity
3. Excellent communication and interpersonal skills.
4. Skilled at handling documentation and team-work ability.

ACADEMIC QUALIFICATION:

• GNIIT (3 Year Diploma in Software Engineering) from NIIT LTD
• 12th from Pune Maharashtra 2008
• 10th from UP Board 2006
• B SC (Computer Science)

DECLARATION:
I confirm that the information provided by me is true to the best of my knowledge and belief.
Place: Pune                                                                                          Date:   /   / 2019
                                                                                                                                                            
                                                                                                                   ___________________
                                                                                                                    [Sajankumar Saroj]