04/26/2026 updated
MR
100 % available
Sales Development Representative | Customer Success & Technical Solutions Expert
Ližnjan, Croatia
Only remote
Vocational Training in Travel & Tourism ManagementAnalytical ThinkingConsumer Relationship SystemsCustomer AdvocacyGoogle AnalyticsSales DevelopmentStrategic AllianceSupportDeskSalesforce LightningHubspotCustom Reports
Customer Success & Relationship Management
Extensive experience in customer success management across SaaS and digital platforms, including onboarding, retention strategies, QBRs, and proactive value delivery. Achievement of 92% customer retention through strong relationship building and tailored success strategies.
Sales Development & Lead Qualification
Proven expertise in B2B and B2C sales development, including inbound and outbound lead qualification, discovery calls, pipeline management, and appointment setting. Proficient use of CRM tools such as HubSpot, Close CRM, and Odoo CRM to manage and track sales activities.
Technical Solutions & Implementation
Hands-on experience in technical onboarding, implementation, and solutions management for SaaS platforms. Delivery of product demos, technical consultations, troubleshooting, gap analysis, and performance evaluations using tools such as Google Analytics 4 and Looker Studio.
Data Analysis & Reporting
Proficiency in data analysis using Google Analytics, Google Tag Manager, and Looker Studio. Management of master data optimisation projects and ensuring data integrity across business units.
Project Management & Process Optimisation
Experience in coordinating project implementations, including software rollouts, master data validation, quality control, and cross-functional collaboration to improve operational efficiency.
CRM & Digital Tools Proficiency
Practical knowledge of a wide range of CRM and digital tools including Salesforce, Pipedrive, HubSpot, Close CRM, Odoo CRM, Jira, Notion, Miro, Intercom, OpenGDS, Custify, and Google Workspace.
Onboarding & Product Adoption
Extensive experience in designing and executing onboarding processes for new customers, delivering training sessions, and increasing product adoption by up to 30% through tailored training and success strategies.
Consultative Selling & Closing Techniques
Training and practical application of consultative telesales, objection handling, deal closing, and sales psychology through the Sales Mentoring (Closer Training) by Marcel Scholz.
Website Builder & Digital Platforms
Working knowledge of Duda Websitebuilder for hotel website management and optimisation, supporting clients in improving their digital presence and booking engine performance.
Extensive experience in customer success management across SaaS and digital platforms, including onboarding, retention strategies, QBRs, and proactive value delivery. Achievement of 92% customer retention through strong relationship building and tailored success strategies.
Sales Development & Lead Qualification
Proven expertise in B2B and B2C sales development, including inbound and outbound lead qualification, discovery calls, pipeline management, and appointment setting. Proficient use of CRM tools such as HubSpot, Close CRM, and Odoo CRM to manage and track sales activities.
Technical Solutions & Implementation
Hands-on experience in technical onboarding, implementation, and solutions management for SaaS platforms. Delivery of product demos, technical consultations, troubleshooting, gap analysis, and performance evaluations using tools such as Google Analytics 4 and Looker Studio.
Data Analysis & Reporting
Proficiency in data analysis using Google Analytics, Google Tag Manager, and Looker Studio. Management of master data optimisation projects and ensuring data integrity across business units.
Project Management & Process Optimisation
Experience in coordinating project implementations, including software rollouts, master data validation, quality control, and cross-functional collaboration to improve operational efficiency.
CRM & Digital Tools Proficiency
Practical knowledge of a wide range of CRM and digital tools including Salesforce, Pipedrive, HubSpot, Close CRM, Odoo CRM, Jira, Notion, Miro, Intercom, OpenGDS, Custify, and Google Workspace.
Onboarding & Product Adoption
Extensive experience in designing and executing onboarding processes for new customers, delivering training sessions, and increasing product adoption by up to 30% through tailored training and success strategies.
Consultative Selling & Closing Techniques
Training and practical application of consultative telesales, objection handling, deal closing, and sales psychology through the Sales Mentoring (Closer Training) by Marcel Scholz.
Website Builder & Digital Platforms
Working knowledge of Duda Websitebuilder for hotel website management and optimisation, supporting clients in improving their digital presence and booking engine performance.
Languages
GermanNative speakerEnglishFluentFrenchBasic knowledgeCroatianNative speaker
Project history
Qualified inbound warm leads generated through social media campaigns. Conducted initial outreach and discovery calls to assess needs, fit, and buying intent. Identified key decision-makers and gathered relevant business information. Scheduled qualified prospects for the closing team and supported pipeline growth. Maintained accurate lead records and activity tracking within the HubSpot CRM.
Conducted initial outreach and qualification calls with prospects interested in digital publishing and self-publishing solutions. Qualified leads and identified their goals, readiness, and fit for the offered programs. Scheduled qualified prospects for strategy or closing calls with the sales team. Managed and documented lead interactions and pipeline activities in Close CRM. Supported the sales process by ensuring well-prepared and qualified appointments for the closing team.
Inbound and outbound lead generation via chat. Qualified inbound and outbound leads. Closed qualified prospects under guidance. Worked with Odoo CRM and structured sales processes.