04/02/2026 updated

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IT Project Coordinator & Business Analyst | Fintech & Cybersecurity Background

CHICAGO, USA
Only remote
Bachelors in Computer Science
CHICAGO, USA
Only remote
Bachelors in Computer Science

Profile attachments

rvolo_.pdf

About me

I bridge the gap between technical teams and business stakeholders. BA, PM & cybersecurity background in fintech & banking. Agile, Jira, ServiceNow, Postman. I bring structure to complexity, people to alignment, and clarity to every project I touch.

Agile MethodologyAssociate Project ManagementAtlassian ConfluenceAtlassian JiraScrum MethodologyRequirements ManagementStakeholder EngagementUser StoriesPostmanMicrosoft TeamsSlackCortex XSOAR PlatformQA TestingFintechSplunkServicenow
Sales Development & Prospecting
Outbound prospecting expertise with proven ability to influence multi-million dollar pipelines through discovery conversations and qualified meeting generation across different verticals

Cybersecurity Analysis
PowerShell scripting for automated IP threat analysis and collaboration on XSOAR platform automation scripts for enhanced cyber defense

CRM Management & Email Marketing
CRM record management and email campaign optimization with demonstrated success in improving open rates from 3% to 44% through strategic redesign

Test Engineering
Quality assurance with 100% client satisfaction achievement through systematic issue resolution and collaborative problem-solving approaches

Technical Documentation
White paper authoring for executive audiences and comprehensive test case documentation for engineering teams

Salesforce Platform
Salesforce CRM system utilization for account management and sales process optimization

LinkedIn Sales Navigator
Advanced prospecting and lead generation through LinkedIn Sales Navigator platform

Computer Applications
Advanced Excel proficiency and comprehensive computer hardware and operating systems knowledge

Experience

Professional experience0 - 5 years
Freelancer since2026

Languages

EnglishFluentRussianFluentUkrainianNative speaker

Project history

Sales Development Representative

Prove
Influenced $2.5M in early-stage pipeline through outbound prospecting, discovery conversations, and qualified meeting generation across different verticals. Prospected and managed outreach across 500+ accounts executing high-volume, personalized outbound campaigns via email and phone while maintaining accurate CRM records.

Cybersecurity Analyst

Aon

Insurance

Developed PowerShell script for automated IP threat analysis, reducing manual investigation effort by 40% and saving 30 hours monthly. Collaborated with senior team members to develop automation scripts for XSOAR platform, enhancing cyber defence.

Test Engineer

NMI

Internet & IT

250-500 team member

Maintained 100% client satisfaction by addressing inquiries within 24 hours and taking an empathetic approach to solving customers issues. Facilitated resolution of critical issues by collaborating with diverse teams, resulting in a 20% reduction in project delays and 30% faster resolution of blockers.

Project Coordinator

NMI

Internet & IT

250-500 team member

Cybersecurity Analyst

Relativity

Internet & IT

500-1000 team member


Certificates

Introduction to SQL

Sololean

2023

Introduction to Java

Sololearn

2023


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