03/19/2026 updated
100 % available
Sales Operations | Workflow Automation | GTM Operations
Chiang Mai, Thailand
Worldwide
MA Customs AuditAbout me
Sales Operations / RevOps operator with 6+ years building revenue execution systems in founder-led and agency environments.
AsanaAutomationCustomer Relationship ManagementCommunications ManagementConceptualizationData MigrationData NormalizationEmployee RetentionException HandlingSalesHygieneProject ManagementNetwork PerformanceQuality ManagementService-Level Agreement (SLA) Management
Pipeline Orchestration & SLA Management
Pipeline orchestration with SLA/aging control and ownership of handoff contracts including escalation and exception handling
CRM Automation & Integration
ClickUp CRM handling with automation implementation including auto-deadlines, owner routing, and status-triggered templates
Data Migration & Workflow Automation
Data migration expertise with 2,000+ portfolio records and ClickUp-based CRM workflows for Upwork service teams
Cross-functional Operating Cadence
Cross-functional operating cadence with WIP/throughput management and scope & change discipline
Decision Hygiene & Closure Discipline
Decision hygiene & closure discipline with data normalization & taxonomy extraction
Validation Gates & Quality Assurance
Validation gates & repeatable QA with workflow automation patterns
Retention & Upsell Systems
Retention/upsell reminders & follow-up systems with structured communication management
Project Management & Stakeholder Coordination
Digital project delivery coordination with design/dev/stakeholder management and clear milestone control
Pipeline orchestration with SLA/aging control and ownership of handoff contracts including escalation and exception handling
CRM Automation & Integration
ClickUp CRM handling with automation implementation including auto-deadlines, owner routing, and status-triggered templates
Data Migration & Workflow Automation
Data migration expertise with 2,000+ portfolio records and ClickUp-based CRM workflows for Upwork service teams
Cross-functional Operating Cadence
Cross-functional operating cadence with WIP/throughput management and scope & change discipline
Decision Hygiene & Closure Discipline
Decision hygiene & closure discipline with data normalization & taxonomy extraction
Validation Gates & Quality Assurance
Validation gates & repeatable QA with workflow automation patterns
Retention & Upsell Systems
Retention/upsell reminders & follow-up systems with structured communication management
Project Management & Stakeholder Coordination
Digital project delivery coordination with design/dev/stakeholder management and clear milestone control
Experience
Professional experience5 - 10 years
Freelancer since2019
Languages
EnglishFluentUkrainianNative speaker
Project history
Migrated 2,000+ portfolio records, extracted metadata to generate consistent scalable publishing, coordinated 2-developer team across retainer engagements, built dev-mode prototypes to validate automation + integration paths
Scaled agency 3 -> 20 people by implementing operating cadence, built and ran ClickUp CRM handling ~200 inbound leads/week, operationalized retention/upsell reminders and CRM -> delivery handoff
Delivered 20+ digital projects coordinating design/dev/stakeholders with clear milestones, managed change requests through prioritization and trade-offs to keep scope aligned