07/15/2026 updated
100 % available
Senior Salesforce Consultant | Sales, Service & Data Cloud | Integrations, DevOps & Delivery
Monza, Italy
Worldwide
M.Sc. Management Engineering, University of Calabria (106/110), 2015About me
Management Engineer and Salesforce Consultant with 10+ years turning complex business needs into scalable CRM solutions. I lead multi-cloud projects end-to-end — from requirements to go-live and hyper care — across Life Sciences and enterprise clients, and I work effectively in global teams.
Salesforce Object Search Language (SOSL)Scrum MethodologySalesforce CommunitiesSalesforce LightningSalesforce Education CloudSalesforce Object Query Language (SOQL)Salesforce MuleSoft
Salesforce Life Sciences CRM
In-depth expertise in the Salesforce Life Sciences module for the pharmaceutical sector, managing the full CRM implementation lifecycle, multi-country localization and testing, phased rollouts, go-live and hyper care across multiple affiliates and European markets.
Salesforce DevOps & Release Management
End-to-end management of the Salesforce release cycle, from CI/CD planning to deployments across Dev/Test/UAT/Prod environments, with change traceability through Git workflows, Salesforce CLI and SFDX, plus hotfix handling, rollback plans and release documentation.
Multi-Cloud Architectures & Enterprise Integrations
Design of complex Salesforce Multi-Cloud architectures integrating enterprise systems such as SAP, Zendesk and middleware, orchestrating real-time bidirectional data flows and IT process governance.
Salesforce Data Cloud
Use of Salesforce Data Cloud for data management and integration in multi-country contexts, focusing on data consistency and quality.
Business Intelligence & Analytics
Development of integrated Business Intelligence strategies, building executive dashboards on Tableau and CRM Analytics for cross-platform KPI monitoring and reduced reporting times.
Project Management & PMO
Operational and methodological support for delivery governance, resource coordination, alignment with business goals, project budget management and coordination of external vendors within agreed timelines.
Business Analysis & Pre-Sales
Collection and formalization of complex requirements with Marketing, Sales and Customer Care stakeholders, drafting functional specifications, and pre-sales support through Salesforce demos and Proof of Concepts.
REST API, Talend ETL & Data Loader
Use of integration and data migration tools such as REST API, Talend ETL and Data Loader to manage complex data flows between heterogeneous systems.
Sales Cloud, Service Cloud, Experience Cloud
Hands-on experience across multiple Salesforce modules including Sales Cloud, Service Cloud and Experience Cloud, with configuration, testing and delivery support.
Agile, Scrum & Jira
Application of Agile and Scrum methodologies in project management, using Jira for task tracking, backlog management and coordination of development teams.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishGoodItalianNative speaker
Project history
Guida tecnica nella progettazione di un'architettura multi-cloud complessa. Orchestrazione dei flussi dati bidirezionali tra Salesforce (CRM), SAP (ERP) e Zendesk (Ticketing) tramite middleware. Definizione della roadmap tecnologica triennale e governance dei processi IT. Sviluppo di una strategia di Business Intelligence integrata con dashboard su Tableau e CRM Analytics.
Implementazione del nuovo CRM nell'ambito della Trasformazione Digitale CGT. Raccolta requisiti per Marketing e Sales, realizzazione di demo, gestione di Jira, attivita PMO su metodologia interna e knowledge management. Tecnologie: Salesforce Sales Cloud, Commerce Cloud, Jira.
Business Analyst, Pre-Sales, PMO e Salesforce DevOps & Release Management. Raccolta e formalizzazione di requisiti complessi, supporto pre-sales tramite demo e PoC, attivita PMO, gestione rilasci end-to-end su Dev/Test/UAT/Prod, tracciabilita modifiche tramite Git e Salesforce CLI/SFDX, gestione hotfix e rollback plan.