Salesforce Data 360 Architect | Salesforce Data Cloud Architect | Enterprise Data & CRM Architect

Leads Salesforce Data 360, CRM Analytics, Sales Cloud, Sales Engagement, Account Engagement and CI/CD GTM initiatives supporting B2B Marketing, Sales Operations, KYB Onboarding, Customer Success, Technical Support and Commercial Trading teams resulting in over 30+ successful deployments. Leads implementation of Claude MCP Server to Salesforce with AI reporting services reducing report demand by 60% and increasing end user productivity by 70%. Leads Salesforce Data Cloud and CRM Analytics implementation bringing customer volume transactions and operational data from Snowflake-related platform systems to enrich Salesforce Accounts, Opportunity, reports and dashboards resulting in 60% transaction volume increase. Applied Salesforce Data Cloud capabilities including Data Streams, DLOs, DMOs, data transformations, and Calculated Insights increasing management customer and transaction volume intelligence by 50%. Led Salesforce Forecast Reporting using Data 360 Volume transactions and Sales Quotas contributing to a 30% increase in sales margins. Designed Agentforce Record Summary using Prompt Builder and Data 360 generating recommendations with 90% accuracy on opportunity next actions. Led integration of Pandadoc using Screen Flows and Salesforce to Click Up using N8N. Designed and developed Salesforce solutions for B2B KYB onboarding documentation and risk-scoring automation using Flow, Apex, and Visualforce reducing client onboarding time by 65%. Implemented Salesforce security architecture using organization-wide defaults, role hierarchy, and sharing rules.

Led delivery of enterprise Salesforce implementation, architecture, integration, data migration, custom development and technical support across Financial Services, Insurance, Payments and Healthcare operations. Led end-to-end Salesforce solution lifecycle implementation for Tangerine Africa Insurance, Wealth Management and Pension onboarding operations using Sales Cloud, Service Cloud, and Social Studio automation, improving team productivity by 40%. Supported Salesforce Sales Cloud and Marketing Cloud solutions for Saudi German Hospital increasing patient appointment engagement by 25% and reducing service delivery time by 30%. Led requirements analysis, data and process mapping, solution design, technical documentation, stakeholder engagement, end user profiling and security, enterprise implementation activities and training initiatives increasing user adoption by 40%. Managed Jira solution documentation and Gearset CI/CD release processes improving project delivery efficiency by 75% and reducing overhead cost by 30%. Led Support of Salesforce Solutions, UAT, training, change management and adoption activities supporting more than 500 users and over 100 successful deployments. Led data migration from legacy back-office systems and developed Salesforce solutions using Apex, Visualforce, Lightning Web Components, APIs, and automation. Increased customer satisfaction by 30% through insurance claims, automated renewal, and SLA entitlement solutions.

Administered Salesforce Sales Cloud, Service Cloud, NetSuite ERP, DocuSign and customer-engagement applications for more than 140 users across five countries. Delivered more than 30 successful Salesforce and enterprise application projects, reducing the annual Salesforce IT service budget by 30%. Managed enterprise customer, sales, service, operational, and back-office data processes across Salesforce and integrated systems. Resolved more than 250 Salesforce-related service requests and technical incidents, improving IT service performance by 20%. Designed Salesforce customer-service processes using channels, queues, case ownership, routing, profiles, and access controls. Reduced customer-service ticket resolution time by 50% and increased customer-experience agent productivity by 40%. Designed Salesforce automation and data processes for lead assignment, regional operations, opportunity management, field-agent monitoring, and commercial workflows. Improved commercial-process efficiency by 65% and reduced lead and opportunity onboarding inefficiencies by 75%. Led implementation of third party tools to Salesforce involving SMS360, DocuSign, Connex One Open CTI, Jira, SolarWinds, and Infobip. Managed back-office API integrations, integration testing, data-security controls, and enterprise change activities, reducing external service costs by 20%. Implemented digital customer-engagement solutions across Facebook Messenger, WhatsApp, and social automation, reducing external service costs by 80%.