Salesforce Developer & Administrator | 4+ Years Experience

Engaged as Salesforce Administrator and Developer on a Sales Cloud and Service Cloud implementation for Mitsubishi Fuso Truck Corporation, coordinating requirements with a Japanese client stakeholder team. Configured Custom Objects, fields, page layouts, record types, profiles, roles, and permission sets. Developed Apex Classes, Apex Triggers, and Batch Apex to automate lead-to-opportunity processes, service case management, and vehicle/asset data handling. Built and customized Lightning Web Components (LWC) for responsive interfaces. Designed and deployed Flows and Approval Processes to streamline sales order approvals and service escalation workflows. Implemented data security and sharing rules for cross-border compliance. Wrote Apex Test Classes for high code coverage. Performed metadata-driven deployments using Change Sets and ANT Migration. Participated in Agile ceremonies and liaised with the Japanese client team.

Created and configured custom objects, fields, validation rules, and record types to support Rolls-Royce internal operations and data models. Customized Lightning page layouts and assigned profiles, roles, and permission sets for data security. Developed Apex triggers, helper classes, and utility methods for asset tracking, service cases, and financial processes. Built Lightning Web Components (LWC) for dynamic, responsive UIs. Developed and scheduled Batch Apex classes for high-volume asset and integration records. Integrated Salesforce with IBM Maximo via third-party middleware for real-time data synchronization. Managed sandbox environments and conducted metadata-driven deployments using ANT scripts and Change Sets. Participated in Agile ceremonies and delivered iterative enhancements.

Configured custom objects, custom fields, and custom tabs to support insurance claim data and policy management processes including creation, renewal, endorsement, and cancellation. Configured Salesforce data security, profiles, sharing rules, and permission sets for data privacy and regulatory compliance. Developed custom Apex code, APIs, and XML including triggers, classes, and controllers for complex business logic with full test coverage. Built and scheduled Batch Apex classes for high-volume record processing. Implemented a seamless integration between Salesforce and QuickBooks using a third-party application. Designed the data model for a renewal credit generation solution. Automated contract renewal reminders and credit assessment updates using Batch Apex, and built Visualforce pages and Lightning components. Designed test classes to verify renewal credit creation functionality.