10/12/2026 updated

BB
60 % partially available

Salesforce Developer · Field Service, Service & Sales Cloud · Apex/LWC/Flows · 13x Certified

brussels, Belgium
Only remote
Bachelor in Applied Computer Science, specialisation Network Engineering, EhB Brussels
brussels, Belgium
Only remote
Bachelor in Applied Computer Science, specialisation Network Engineering, EhB Brussels

Profile attachments

Bilal_Bahjaoui_CV_Salesforce_Developer.pdf

About me

Salesforce developer, 5+ years in enterprise teams, 13 certifications. Field Service, Service and Sales Cloud: from ticket analysis and solution design to Apex, LWC and Flows, tests, documentation and UAT. Scrum, Jira, Confluence. Fully remote, CET.

Field Service ManagementSalesforce.ComUser StoriesSalesforce CommunitiesSalesforce LightningSalesforce Sales CloudFull Stack DevelopmentSalesforce Vlocity
Salesforce Development
Expertise in Apex, SOQL, Lightning Web Components, Salesforce Flow and OmniStudio (OmniScripts, FlexCards, Integration Procedures, DataRaptors), applied across enterprise projects in Field Service, Service Cloud and Experience Cloud.

Salesforce Clouds & Products
Hands-on experience with Agentforce, Field Service, Service Cloud, Experience Cloud, Sales Cloud, Einstein Bots and PDF Butler, delivering end-to-end solutions for large enterprise clients.

Full-Stack Development
Proficiency in JavaScript, TypeScript, React and Node.js, used to build reusable front-end components, integrations and custom tooling alongside Salesforce implementations.

Integration
Knowledge of REST APIs, MuleSoft basics, JSON and OAuth for connecting Salesforce with external systems and services.

Delivery & DevOps
Practical use of Salesforce CLI, VS Code, Git, Azure DevOps, Jira, Confluence, CI/CD pipelines, UAT coordination, and writing functional specifications and user stories.

AI & Agentforce
Implementation of Salesforce Agentforce for Field Service, including AI agent design, use-case analysis, agent topics, actions via Flows and Apex, and rollout of Agentforce Coworker for faster incident resolution.

Backend & Database
Experience with Java services, SQL, Python, PHP and MySQL for building web tools, REST APIs and backend services in various enterprise and e-commerce contexts.

Salesforce Certifications
Holder of 13 Salesforce certifications including Platform Developer I, OmniStudio Developer, OmniStudio Consultant, Service Cloud Consultant, Platform App Builder, Administrator, AI Specialist, AI Associate, MuleSoft Associate, User Experience Designer, Marketing Associate, Sales Representative and Associate.

Experience

Professional experience5 - 10 years
Freelancer since2025

Languages

GermanBasic knowledgeEnglishFluentFrenchNative speakerDutchFluent

Project history

Salesforce Field Service Developer

Equans, Belgium
Implemented Salesforce Agentforce for Field Service with AI agents on field-service data and processes. Led AI adoption by rolling out Agentforce Coworker and coaching developers on agentic coding. Analysed field-service processes with business stakeholders and turned them into specifications and user stories. Developed and configured Field Service features with Apex, Lightning Web Components and Flows. Tested changes end to end and supported UAT and releases. Automated feature demos as motion-design videos.

Founder & Developer

Foxary, Brussels
Building custom software for Belgian businesses, including a field-service CRM and technician app in production covering planning, interventions, contracts, mobile reports and signatures. Also built Salesforce productivity tools: a Chrome extension for multi-org login and fast Setup navigation, a DeepL bulk translator for SimpleTranslate exports, and a metadata diff checker.

Salesforce Consultant

ENGIE (via Capgemini), Brussels
Implemented Einstein Bots behind ENGIE's customer mobile app to reduce support call volume. Turned customer-service requirements into developer-ready specifications for a large automation programme. Built and improved service processes with OmniStudio and Salesforce Flow. Ran technical validation and supported UAT for secure and compliant releases.

Salesforce Consultant

FOD Justitie / SPF Justice (via Capgemini), Brussels
Built a citizen-facing Experience Cloud portal on Service Cloud for Belgium's Federal Public Service Justice. Automated department processes with OmniStudio to reduce manual work. Developed custom Lightning Web Components and Apex where standard features fell short.

Salesforce Consultant

Atlas Copco (via Capgemini), Brussels
Automated document generation with PDF Butler, Flows and custom Lightning components. Defined business logic with cross-functional stakeholders to reduce manual steps and errors with a clear audit trail.

Software Development Consultant

Puratos (via Capgemini), Brussels
Worked on food-industry e-commerce: React and TypeScript UI, Java services and REST APIs, Jenkins CI/CD pipelines.

Software Development Consultant

Toyota Motor Europe (via Capgemini), Brussels
Developed accessible, reusable React components on Adobe Experience Manager for Toyota and Lexus websites across markets and languages. Built KINTO front ends in React and TypeScript and custom AEM components in Java.

IT Developer

Schola Europa, Brussels
Built internal PHP and MySQL web tools to remove repetitive staff work. Rolled out Active Directory and identity management. Upgraded the network infrastructure with Cisco.

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