10/01/2025 updated
100 % available
Salesforce Product Manager with AI & Data Expertise
Madrid, Spain
Only remote
Master in ManagementAgile MethodologyArtificial IntelligenceAnalytic ApplicationsAutomationCustomer ExperienceCloud ComputingPython (Programming Language)Product DesignProduct ManagementRecommender SystemsCloud ServicesSalesforce.ComSQL DatabasesMetricsChatbots
Salesforce Expertise
Extensive experience with Salesforce platforms including Service Cloud, Marketing Cloud, and Experience Cloud, with 4 Salesforce certifications.
AI Implementation
Development of AI-driven solutions including chatbots, recommendation systems, and automation tools reducing manual effort by up to 97%.
Product Management
Strategic product development across multiple industries with focus on data-driven decision making and customer journey optimization.
Agile Methodologies
Implementation of SAFe framework and Agile practices to improve project delivery timelines and team collaboration.
Data Analytics
Creation of data roadmaps and analytics solutions improving decision-making speed by 50% and driving measurable business outcomes.
Technical Skills
Proficiency in SQL/Python programming and no-code/low-code solution implementation to automate processes.
Customer Experience Design
Design and optimization of customer journeys resulting in increased satisfaction rates and 30-40% improvement in key metrics.
Extensive experience with Salesforce platforms including Service Cloud, Marketing Cloud, and Experience Cloud, with 4 Salesforce certifications.
AI Implementation
Development of AI-driven solutions including chatbots, recommendation systems, and automation tools reducing manual effort by up to 97%.
Product Management
Strategic product development across multiple industries with focus on data-driven decision making and customer journey optimization.
Agile Methodologies
Implementation of SAFe framework and Agile practices to improve project delivery timelines and team collaboration.
Data Analytics
Creation of data roadmaps and analytics solutions improving decision-making speed by 50% and driving measurable business outcomes.
Technical Skills
Proficiency in SQL/Python programming and no-code/low-code solution implementation to automate processes.
Customer Experience Design
Design and optimization of customer journeys resulting in increased satisfaction rates and 30-40% improvement in key metrics.
Languages
EnglishFluentFrenchNative speakerSpanishFluent
Project history
Built unified knowledge base for support operations, implemented Salesforce Service Cloud, and leveraged AI capabilities to reduce human involvement in support tickets by 97%.
Designed AI-driven product recommendation tool, developed iOS Customer Tracking app, deployed Salesforce Marketing Cloud CRM journeys, and facilitated SAFe framework adoption with a developer team.
Managed sales team lifecycle on Salesforce, led Seller Support journey transformation, owned data roadmap, and chaired Automation Committee to implement no/low-code solutions.