11/11/2026 updated
MH
100 % available
Salesforce Service Cloud Consultant & Technical Lead
Guyancourt, France
Only remote
Salesforce Service Cloud & Omni-Channel
Expertise in Salesforce Service Cloud with Omni-Channel routing including chat, telephony, email, and Web-to-Case configurations for customer-service and contact-center teams across multiple countries and organizations.
CTI & Telephony Integration
Deep knowledge of CTI integration using NICE inContact CXone via Connected App, enabling automatic case creation on inbound calls and seamless telephony workflows for after-sales and complaints teams.
REST/SOAP API & System Integration
Strong background in REST and SOAP API integrations, Bulk API, Metadata API, and ESB (webMethods) for bidirectional synchronization between Salesforce and back-office systems across international operations.
Apex, LWC & Salesforce Development
Proficiency in Apex, Lightning Web Components (LWC), Aura, Visualforce, and SOQL for building complex custom solutions within Salesforce environments.
Design Authority & Architecture
Experience managing Design Authority across multiple Salesforce orgs, covering solution architecture, data governance, core data model, multi-org deployments, and release management.
Experience Cloud & Partner Portals
Implementation of Experience Cloud solutions including customer and partner portals with SSO, e-signature, document upload, and 24/7 scoring for online financing journeys.
Agile / Scrum / SAFe
Application of Agile methodologies including Scrum and SAFe, with experience in workshops, POCs, specs, UAT, sprint refinement, and PI demos.
SFDX, Git & Deployment Tools
Use of SFDX, Git, ANT, and Change Sets for version control, release management, and multi-org deployments in complex Salesforce environments.
Large Data Volume & Data Migration
Handling of large data volumes, data migration strategies, and data governance across multiple Salesforce organizations in international contexts.
Expertise in Salesforce Service Cloud with Omni-Channel routing including chat, telephony, email, and Web-to-Case configurations for customer-service and contact-center teams across multiple countries and organizations.
CTI & Telephony Integration
Deep knowledge of CTI integration using NICE inContact CXone via Connected App, enabling automatic case creation on inbound calls and seamless telephony workflows for after-sales and complaints teams.
REST/SOAP API & System Integration
Strong background in REST and SOAP API integrations, Bulk API, Metadata API, and ESB (webMethods) for bidirectional synchronization between Salesforce and back-office systems across international operations.
Apex, LWC & Salesforce Development
Proficiency in Apex, Lightning Web Components (LWC), Aura, Visualforce, and SOQL for building complex custom solutions within Salesforce environments.
Design Authority & Architecture
Experience managing Design Authority across multiple Salesforce orgs, covering solution architecture, data governance, core data model, multi-org deployments, and release management.
Experience Cloud & Partner Portals
Implementation of Experience Cloud solutions including customer and partner portals with SSO, e-signature, document upload, and 24/7 scoring for online financing journeys.
Agile / Scrum / SAFe
Application of Agile methodologies including Scrum and SAFe, with experience in workshops, POCs, specs, UAT, sprint refinement, and PI demos.
SFDX, Git & Deployment Tools
Use of SFDX, Git, ANT, and Change Sets for version control, release management, and multi-org deployments in complex Salesforce environments.
Large Data Volume & Data Migration
Handling of large data volumes, data migration strategies, and data governance across multiple Salesforce organizations in international contexts.
Languages
EnglishFluentFrenchNative speaker
Project history
Designed a configurable customer timeline centralising all customer interactions for service agents, driven by a configuration table. Technical coordination of 3 developers; refinement, sprint and PI demos; UAT follow-up. Technologies: Service Cloud, Experience Cloud, Apex, LWC, REST/SOAP, Metadata API, SFDX, Git, Bulk API.
Technical lead for international collections and customer-service agents; migration of legacy tools to Service Cloud and Experience Cloud across multiple countries. Omni-Channel setup including chat, telephony, Email-to-Case, Web-to-Case. Telephony integration with NICE inContact CXone via Connected App. REST integrations for bidirectional sync with back-office databases. Design Authority across 5 Salesforce orgs covering solution architecture, data governance, core data model, multi-org deployments, release management, data migration, and UAT.
Led on-site and nearshore/offshore developers; daily requirement work with business teams in France, Spain and the UK. Online financing journey on Experience Cloud: 24/7 scoring, e-signature, document upload, web-service interface design, partner access with SSO. Technologies: Service Cloud, Experience Cloud, Apex, Lightning, REST/SOAP, ESB webMethods.