08/11/2026 updated
100 % available
Service Desk Agent, Monitoring & Evaluation Officer, Service Desk Analyst
Almada, Portugal
Only remote
BA in Business AnalysisMicrosoft WordMicrosoft ExcelMicrosoft WindowsActive DirectoryData AnalysisApple IOSBomgarMicrosoft OutlookComputer SecurityData CollectionLinuxMobile Device ManagementDomain Name System (DNS)Microsoft Exchange ServerR (Programming Language)
Office 365, remote desktop, Office 365 applications, Word, Excel, Skype, Outlook, Point, Forms, Yammer, Project, DNS, Microsoft Exchange, Skype for Business, SharePoint Online, Azure Active Directory, operating system, mobile devices, Active Directory, Active Directory Use Active Directory, database administration, mobile application, data collection, Analytics, SPSS, STATA, Data Protection, IT security, DLP, Linux, Mac OS, Microsoft Windows Server (basic) 2003, 2008, 2012, Microsoft, Windows XP, 7, 8, Microsoft Office, 2003, 2007, 2010, 2013, 365 admin support, Bomgar, VNC, LogMeIn, Citrix, LAN DESK, Oracle Siebel, Service Desk Plus, TopDesk, R, R Studio, Matlab, MS Excel, SharePoint, MS Outlook
Experience
Professional experience0 - 5 years
Freelancer since2019
Languages
EnglishFluentFrenchGoodPortugueseNative speakerSpanishFluent
Project history
I evaluate AI responses against detailed policy standards to ensure they are safe, accurate, fair, and aligned with guidelines. I act as a quality control checkpoint by spotting misinterpretations of policy, including cases where the system is either too restrictive or too permissive, and I handle complex edge cases that require careful judgment. I analyze outputs to identify patterns like bias, hallucinations, or reasoning flaws. Then, I share those insights with product and engineering teams. I also collaborate with policy specialists to refine evaluation frameworks, test system limits through adversarial scenarios, and help improve model behavior by explaining my assessments.
I reviewed and managed data from multiple clients while supporting project managers in meeting deadlines and ensuring that data quality met operational requirements. I analyzed datasets to identify anomalies and trends across various database environments and contributed to developing key performance indicators for ongoing program monitoring. Additionally, I supervised and mentored QA and QC team members by providing training, guidance, and performance feedback, while coordinating team efforts to achieve project objectives and maintain high standards for deliverables.
Structured upskilling in computer science: Global and Public Health, Prevention and Promotion in Public Health, Ethical AI, OCI, Data Science, Data Protection, Cybersecurity, Health Informatics, Persuasive Systems Design, Blockchain, Finance.
Application through personal projects and case studies; focus on health informatics and research, cloud architecture, analytics, ethics, and compliance.