SYSTEM ADMINISTRATOR

My role was a Goble Data Centre Monitor 24*7 Support. I was to look at all Servers and Clouds around
the Goble Samsung SDS. Managing the IMS Ticket own ITSM Tools ( Event IT Board )


* Managing System Error IMS Ticket like ( Ram, CPU, Storage, the system does not respond, etc)
* Working through VDI Desktop environments.
* Experience on SVPN to connect the Server and VDI
* Monitor on Real-Time Tools (IOPS Tools) created my own Samsung.
* Tools are used ( Grafana, Zoho, Cisco,)
* Take Remote the server through ( EMAS)
* Provide the solutions through RAC (Root cause analysis) method.
* Intelligently route and escalate to L2/L3 or management
* Monitors and measures performance characteristics/health of applications.
* Troubleshoot Infra, analyze logs and apply fixes not related to the code change
* Troubleshoot Server at L1
* Notification IMS to Administrator through ( Chat, Email, and Phone)

My responsibilities were managing all IMS tickets on ITSM Tools at P2, P3, and P4 (for P1 I was
supposed to inform my L3) and my daily day task was to look at the IMS ticket for end-user or many
clients or even system error, etc, and provide the solution within a short period, if we crossed the
time then we passed IMS to site technical team. Even we should manage all client site Technical
Support and it's around 50.

* Working Experience in ITSM Tool ( Manage Engine ITSM Tool)
* Worked on SLA Management, Incident Management, and Service Management
* Remote support ( Any desk, Zoho, chrome remote, Tight-VNC )
* Lync server 2013 ( create a user and provide the rights)
* Closure with customer/end-user
* Customer Service Support 24*7
* Exchange server 2016 ( Create user, Put specific group, provide storage for mail)
* Hands-on Experience in server configuring and deploying Hyper-V machine
* Working experience in operating-system administration skills of Windows Server 2016-2019.
* Implement, monitor, and maintain Active Directory DC design, Schema, OU design, AD replication
topology, and DC backup/restore procedures Develop and maintain backup and recovery practices
and procedures
* Perform Active Directory Services administration and management to include design, cleanup,
and routine maintenance and configuration
* Worked Experience on ( AD, GPO, DHCP, IIS Web Hosting, etc)
* Server ready as per client expertise that could be on (Hyper-V, VMware, AWS)
* Works Experience On HPE iLO Server, IBM Server, HP, etc
* Working On Cloud (EC2, VPN,)
* Worked Experience in Data Centre Support
* Monitor Data Center 24*7 through ( OP Manager Tools, Nagios, )
* Experience in Linux Server ( File Management, File Permission, System Utilities)
* Antivirus ( Trend micro) installation on server
* Allow access port on Firewall, VPN ( work experience on the checkpoint, cisco, juniper, etc )
* Daily Backup ( DHCP, DNS, End User File server Data)
* Worked experience on Patch Managements ( Windows Server, Linux, Application, etc)
* Experience in Client Visit Support as per Clients.

As a Desktop Support, I was to look at all end-user and servers. I worked under a client ( TechPro
Mind)

* Configuration Laptop and System for the new employee.
* Worked on SLA Management, Incident Management, and Service Management
* Worked on ITSM Tools for managing the End User troubleshooting.
* Experience in customer support through ( Call, mail, ITSM,)
* Working Experience on End-user OS like ( Windows, Linux, Mac OS )
* Application Install, Uninstall and troubleshoot.
* Experience in Hardware troubleshooting like Ram replacement, hard disk, motherboard, SMPS,
etc.
* Server OS installation like ( server 2012, Server 2012R2, Server 2016)
* Managing the server at L1 ( Creating a new user on AD, applying a new GPO, applying a new
static IP address on DCHP, etc)
* Configuration Email-client for End-User ( Outlook)
* Windows System Backup, Server Backup, and End-user file server backup