09/01/2026 updated
MS
100 % available
Senior SAP CS / FSM Consultant | S/4HANA Service, Field Service Management, C4C & CPI
Hoofddorp, Netherlands
Worldwide
Bachelor of Engineering (B.E.) - Computer ScienceAbout me
Senior SAP consultant with strong experience in SAP CS, S/4HANA Service and SAP FSM, including field-service processes, service integration, AMS/support, incident resolution, configuration and SAP CPI integration.
SAP S/4HANA Architecture & Integration
Deep expertise in end-to-end SAP S/4HANA architecture, including service confirmation processes, billing document creation, inventory management, and integration with SAP Sales Cloud, Service Cloud, and CPI. Proven track record in designing scalable integration solutions across C4C, CPI, S/4HANA, ERP, and third-party systems.
SAP Sales Cloud & Service Cloud (C4C)
Extensive hands-on experience with SAP Sales Cloud (V1 and V2) and SAP Service Cloud (V1 and V2), covering solution design, fit-gap analysis, configuration, and full lifecycle implementations. Expertise in solutioning, feasibility assessments, UX-focused workshops, and integration with backend SAP systems.
SAP CPI (Cloud Platform Integration)
Strong proficiency in SAP CPI including I-Flows, mappings, and error handling. Designed and developed end-to-end integration flows between SAP Sales Cloud, Service Cloud, S/4HANA, FSM, and third-party platforms, as well as OData/REST API integrations.
SAP Field Service Management (FSM)
Comprehensive experience leading FSM implementations including scoping, process design, gap analysis, and integration with C4C and S/4HANA using CPI. Design of end-to-end service execution processes and opportunity-to-site creation integrations.
SAP BTP (Business Technology Platform)
Knowledge of SAP BTP including CAP (Node.js), CDS modeling, Fiori Elements, and BAS. Applied in the context of scalable architecture design and cloud-native development.
Master Data Management & Governance (MDM/MDG)
Experience with Master Data Governance and Master Data Management initiatives, supporting data creation, validation, and governance processes to improve master data quality and consistency, including master data replication across systems.
SAP Marketing Cloud & SAP Emarsys
Practical experience integrating SAP Emarsys for marketing purposes and working with SAP Marketing Cloud as part of broader CRM and customer engagement solutions.
Agile/Scrum Project Delivery
Managed sprint planning, quarterly production deployments, and remote delivery using Agile/Scrum methodologies. Experience in stakeholder management, UAT, cutover support, and multi-country rollout leadership.
SAP CRM & SAP ERP
Background in SAP CRM and SAP ERP covering service management, order-to-cash, lead-to-cash, and contract-to-billing business process areas, with functional specification and integration coordination experience.
SAP CI & SAP SDK
Familiarity with SAP CI and SAP SDK as part of the broader SAP technology stack used in architecture and integration projects.
Deep expertise in end-to-end SAP S/4HANA architecture, including service confirmation processes, billing document creation, inventory management, and integration with SAP Sales Cloud, Service Cloud, and CPI. Proven track record in designing scalable integration solutions across C4C, CPI, S/4HANA, ERP, and third-party systems.
SAP Sales Cloud & Service Cloud (C4C)
Extensive hands-on experience with SAP Sales Cloud (V1 and V2) and SAP Service Cloud (V1 and V2), covering solution design, fit-gap analysis, configuration, and full lifecycle implementations. Expertise in solutioning, feasibility assessments, UX-focused workshops, and integration with backend SAP systems.
SAP CPI (Cloud Platform Integration)
Strong proficiency in SAP CPI including I-Flows, mappings, and error handling. Designed and developed end-to-end integration flows between SAP Sales Cloud, Service Cloud, S/4HANA, FSM, and third-party platforms, as well as OData/REST API integrations.
SAP Field Service Management (FSM)
Comprehensive experience leading FSM implementations including scoping, process design, gap analysis, and integration with C4C and S/4HANA using CPI. Design of end-to-end service execution processes and opportunity-to-site creation integrations.
SAP BTP (Business Technology Platform)
Knowledge of SAP BTP including CAP (Node.js), CDS modeling, Fiori Elements, and BAS. Applied in the context of scalable architecture design and cloud-native development.
Master Data Management & Governance (MDM/MDG)
Experience with Master Data Governance and Master Data Management initiatives, supporting data creation, validation, and governance processes to improve master data quality and consistency, including master data replication across systems.
SAP Marketing Cloud & SAP Emarsys
Practical experience integrating SAP Emarsys for marketing purposes and working with SAP Marketing Cloud as part of broader CRM and customer engagement solutions.
Agile/Scrum Project Delivery
Managed sprint planning, quarterly production deployments, and remote delivery using Agile/Scrum methodologies. Experience in stakeholder management, UAT, cutover support, and multi-country rollout leadership.
SAP CRM & SAP ERP
Background in SAP CRM and SAP ERP covering service management, order-to-cash, lead-to-cash, and contract-to-billing business process areas, with functional specification and integration coordination experience.
SAP CI & SAP SDK
Familiarity with SAP CI and SAP SDK as part of the broader SAP technology stack used in architecture and integration projects.
Experience
Professional experience10+ years
Freelancer since2021
Languages
EnglishNative speakerDutchBasic knowledge
Project history
Worked on Sales V2 and Service V2 initiatives, contributing across Architecture. Actively involved in requirement gathering, collaborating with business stakeholders to understand processes and pain points. Translated business requirements into clear functional and technical specifications. Participated in the build and configuration phase, ensuring alignment with approved requirements. Supported testing and refinements to deliver stable, business-ready solutions. Supported integration with SAP Emarsys for marketing.
Lead architecture for SAP Sales and Service Cloud and CPI integrations with S4 Hana. Worked on end-to-end SAP Service process flow where service confirmation details are sent to SAP S/4HANA for backend execution, including labour confirmation, spare parts consumption, cost posting, inventory update, and billing document creation. Worked on Master Data Governance (MDG) and Master Data Management (MDM) initiatives. Collaborated with business and technical teams to maintain accurate customer master data. Designed end-to-end field execution solution integrated with TPM; improved interface data quality through optimized mapping and validations. Worked on the integration between C4C and Power BI.
Led functional workshops with business stakeholders to capture service management requirements, identify process gaps, and define future-state SAP service processes. Supported S/4HANA transformation activities across service, sales, customer, billing, and integration workstreams. Worked on end-to-end service process design covering customer requests, service order handling, activity planning, billing integration, pricing considerations, and follow-up actions. Collaborated with SAP CS / Service Management, SD, FI, integration, and technical teams to design cross-functional service processes. Supported SAP Activate project phases including preparation, explore workshops, realization support, test preparation, UAT, cutover planning, and post-go-live support.