08/11/2021 updated
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SAP Case Management Functional Analyst/ Application Tester
South Africa
South Africa
City of Cape Town Principal SAP Case Management Functional Analyst
Apr 2015–Present
Roles and Responsibilities:
• Liaise with business process owners to determine functional, technical, requirements
• Interpretation of requirements to map system functionalities that support processes across the business
• Translate business requirements, solution architectures and high-level design maps to detailed functional and technical specification for developers
• Compiling of the Reporting, Interfacing, Enhancements, Forms and Workflow (RICEFW) requirements.
• Documenting the system roles and authorisation requirements
• Baseline system configuration
• Liaised with the technical team on the installation and setting up of the Content Server and TREX
• Conducting of unit and integration testing during development
• Design of test cases and test scenarios based on system functionality for User Acceptance Testing
• Participating in quality reviews and implement corrective measures to enhance the solution.
• Analysing the system functionality that supports relevant business processes.
• Go-live and system support, analysing support calls to ensure that the existing processes are maintained and optimized where possible
Twenty Third Century Systems SAP Records and Case Management / Document Management Systems Functional Analyst
Jan 2010–Dec 2014
Apr 2015–Present
Roles and Responsibilities:
• Liaise with business process owners to determine functional, technical, requirements
• Interpretation of requirements to map system functionalities that support processes across the business
• Translate business requirements, solution architectures and high-level design maps to detailed functional and technical specification for developers
• Compiling of the Reporting, Interfacing, Enhancements, Forms and Workflow (RICEFW) requirements.
• Documenting the system roles and authorisation requirements
• Baseline system configuration
• Liaised with the technical team on the installation and setting up of the Content Server and TREX
• Conducting of unit and integration testing during development
• Design of test cases and test scenarios based on system functionality for User Acceptance Testing
• Participating in quality reviews and implement corrective measures to enhance the solution.
• Analysing the system functionality that supports relevant business processes.
• Go-live and system support, analysing support calls to ensure that the existing processes are maintained and optimized where possible
Twenty Third Century Systems SAP Records and Case Management / Document Management Systems Functional Analyst
Jan 2010–Dec 2014
- Providing technical and functional SAP RMPS/DMS expertise, thought leadership and recommendations to ensure the optimal application of PSRM/DMS functionality to meet the client’s requirements.
- Development and documentation of business requirements and functional specifications.
- Assisting with the Design, Building, Testing and Implementation of functionality in the PSRM/DMS modules.
- Configuration of the PSRM and Case Management modules.
- Providing knowledge transfer to fellow team members. providing technical guidance and expertise to the Enterprise Architecture Teams.
- Configuration of the RMS IDs or work areas, service providers for: business objects, documents, record models, records, circulars, retention schedule and access levels, Header data/attributes in SAP DMWB
- Preparation of document models according to customer requirements
- Configuration of storage categories on SAP Content Server
- Setting up integration to SAP Business Workflow for routing of record/document related work items
- Testing of processes in SAP PSRM and SAP DMS
- Maintenance of roles and authorization levels in PFCG
- Setting up of audit log of access to the records/documents
- Documentation of configuration guide.
- Designing and facilitation of user acceptance tests
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