SAP CX Consultant

I specialize in leading end-to-end SAP Sales Cloud (C4C) implementations, functional design, and digital CX transformations for large, global organizations. I have deep expertise in core C4C processes — including Lead-to-Opportunity, Account & Contact Management, and Service Ticket Management — complemented by hands-on knowledge of Key User Tools, Business Rules, Workflows, UI customization, and OData/API integrations.

Throughout my career, I have successfully delivered multiple full-cycle SAP CRM and Sales Cloud implementations across diverse industries, consistently bridging business requirements with technical solutions in client-facing roles. I bring strong experience integrating SAP solutions with S/4HANA, ERP systems, and third-party platforms, as well as driving adoption through workshops, training, and cross-functional collaboration.

Currently, I lead the digital CX and sales transformation at my organization, overseeing SAP Sales Cloud rollouts across multiple countries using a global template approach and Agile delivery methodology.