SAP CX, AI, Sales & Service Cloud Consultant

Bolton, United Kingdom

Worldwide

BSc Management (Consulting Specialism)

Bolton, United Kingdom

Worldwide

BSc Management (Consulting Specialism)

Profile attachments

About me

SAP CX and AI consultant specialising in SAP Sales Cloud and SAP Service Cloud (versions 1 & 2) and Business & Generative AI, with project experience since 2020. Experienced in leading configuration, process design, data migration, OData services, testing support, and end-user enablement

Agile MethodologyArtificial IntelligenceAtlassian ConfluenceAtlassian JiraDistribution (Business)Cloud ComputingCollaborative SoftwaresConsultingData IntegrationDevelopment PlanningSalesFunctional DesignOpen Data ProtocolCloud ServicesRequirements Analysis

SAP CX Implementation
Configuration and fine-tuning of SAP Sales Cloud and Service Cloud versions 1 & 2, including lead-to-cash processes, service processes, ticketing, routing, and work distribution

Business & Generative AI
Application of SAP Business AI capabilities to sales and service use-cases, understanding of SAP Generative AI Developer concepts and implementation scenarios, framing AI-powered assistance for next-gen customer experiences

Functional Consulting
Requirements gathering and workshops, functional specifications and configuration documentation, solution design support and scope management

Data Integration
Data Workbench templates, test loads, migration support, OData services creation for custom objects and reporting/integration use cases

Delivery & Enablement
Test script preparation, UAT support, defect triage, end-user training guides, walkthroughs, and remote enablement sessions

Collaboration Tools
Jira, Confluence, MS Teams, MS Office suite including Word, Excel, and PowerPoint

Agile Methodologies
Exposure to Agile and SAP Activate ways of working

Data Analytics
Basic reporting and analytics capabilities

Experience

Professional experience5 - 10 years

Freelancer since2020

Languages

ArabicFluentEnglishNative speaker

Project history

Part-Time Functional Consultant (SAP CX)

Global Ingredients Manufacturer

Configure SAP Sales & Service Cloud to support sales and service processes for a global ingredients business. Create OData services for custom objects to enable reporting and integrations. Support data migration into both custom and standard objects using Data Workbench. Prepare and refine test scripts for system and user acceptance testing. Contribute to solution walkthrough documentation for stakeholders. Produce end-user training materials and step-by-step guides to support successful adoption.

Functional Consultant (SAP CX Sales & Service)

Consumer Goods Client

Configured core SAP Sales Cloud objects including organisational structures, business roles, territories and opportunity fine-tuning. Supported requirements clarification and solution shaping via online workshops with business stakeholders. Produced requirements and functional specification documents for agreed enhancements. Collaborated with technical teams and senior functional consultants to align configuration and development.

Students Team Lead / Functional Consultant

Rochdale Council (with Alliance Manchester Business School)

Led a student consulting team delivering a CRM/CX solution concept for Rochdale Council. Conducted requirements gathering and mapped current vs target processes. Co-designed and presented solution design proposals, including options and trade-offs. Managed internal and external progress meetings, ensuring clear decisions and next steps. Contributed to scope definition and expectation management with the client sponsor.

Certificates

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