07/13/2026 updated
100 % available
SAP SD Business Analyst Lead | OTC Process Expert | 17+ Years Experience
Paranaque, Philippines
Worldwide
Bachelor of Science in Information TechnologySAP SD
SAP Sales and Distribution (SD)
Extensive expertise in SAP SD covering Sales Order Management, Billing, Pricing, IDOC Functionality, and Output Types. Over 17 years of experience supporting and optimizing Order-to-Cash processes in global enterprise environments, including order management, order fulfilment, and master data.
SAP Implementation and Transformation
Broad experience in SAP implementation and transformation initiatives, including fit-gap analysis, testing, cutover planning, user training, and post-go-live support. Active participation in roll-out projects covering scoping, SIT, UAT, and data migration activities.
Incident and Problem Management
Proven track record leading SAP Support teams, driving SLA performance, managing incident and problem resolution. Responsible for process improvement in incident management and problem management, ensuring timely closure of tickets in alignment with Global Service Level Agreements.
ABAP Debugging
Knowledge in basic ABAP debugging to support functional analysis and troubleshooting within SAP environments.
Agile Methodology
Application of Agile methodology in project and support environments, supported by a Professional Scrum Master 1 certification obtained in August 2021.
Data Migration
Thorough review of OTC objects to identify and rectify data inconsistencies for Customer Master, Material Master, and Converted Sales Orders during SAP transformation projects.
Functional Specifications and Development Guidance
Development of functional specifications and guidance of development teams in implementing required program changes within SAP support organizations.
Knowledge Transfer and Training
Leadership of knowledge transfer programs from vendor to internal teams, ensuring critical business processes are covered and support teams are prepared to assume operational roles.
Extensive expertise in SAP SD covering Sales Order Management, Billing, Pricing, IDOC Functionality, and Output Types. Over 17 years of experience supporting and optimizing Order-to-Cash processes in global enterprise environments, including order management, order fulfilment, and master data.
SAP Implementation and Transformation
Broad experience in SAP implementation and transformation initiatives, including fit-gap analysis, testing, cutover planning, user training, and post-go-live support. Active participation in roll-out projects covering scoping, SIT, UAT, and data migration activities.
Incident and Problem Management
Proven track record leading SAP Support teams, driving SLA performance, managing incident and problem resolution. Responsible for process improvement in incident management and problem management, ensuring timely closure of tickets in alignment with Global Service Level Agreements.
ABAP Debugging
Knowledge in basic ABAP debugging to support functional analysis and troubleshooting within SAP environments.
Agile Methodology
Application of Agile methodology in project and support environments, supported by a Professional Scrum Master 1 certification obtained in August 2021.
Data Migration
Thorough review of OTC objects to identify and rectify data inconsistencies for Customer Master, Material Master, and Converted Sales Orders during SAP transformation projects.
Functional Specifications and Development Guidance
Development of functional specifications and guidance of development teams in implementing required program changes within SAP support organizations.
Knowledge Transfer and Training
Leadership of knowledge transfer programs from vendor to internal teams, ensuring critical business processes are covered and support teams are prepared to assume operational roles.
Experience
Professional experience10+ years
Freelancer since2021
Languages
EnglishNative speaker
Project history
Led the SD Knowledge Transfer from Vendor to Manila team, ensuring critical business processes were covered and the SD Support Team was prepared to assume the support role. Led the team to achieve alignment with the Global Service Level Agreement (SLA) for incidents, service requests, enhancements, and problem tickets. Responsible for process improvement in incident management and problem management. Collaborated closely with business stakeholders to manage enhancements and prioritize them effectively.
Provided recommendations on ERP functionalities within the 3M Global Design platform to align country business processes and implementing required modifications. Involved in phases of roll out projects, participating in scoping, fit-gap analysis, testing, and training. Led meetings within the OTC team to review and prioritize defects. Engaged in the development of test scripts and provided assistance to users during SIT and UAT phases. Conducted a thorough review of OTC objects to identify and rectify data inconsistencies for Customer Master, Material Master, and Converted Sales Orders. Collaborated in identifying business and technical cutover tasks to be executed prior to Go-live.
Handled Incident tickets, Change Requests and Problem Tickets for Sales and Distribution module. Provided functional knowledge for the applications supported by 3M SAP support organization and associated business processes. Developed functional specifications and guided the development of programs within the development team. Ensured tickets timely closure based on the established SAP Support Service Level Agreement (SLAs).