10/12/2026 updated

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SAP SD Consultant | SAP S/4HANA & ECC | Order-to-Cash | SAP GTS

Firozabad, India
Only remote
Bachelor of Engineering (Electronics & Communication Engineering)
Firozabad, India
Only remote
Bachelor of Engineering (Electronics & Communication Engineering)

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Armaan_Dwivedi_Full_Resume.pdf

SAP ERPSAP Customizing/KonfigurationSAP HANASAP ImplementationSAP SDSAP GTS
SAP SD Order-to-Cash (OTC)
Expertise in SAP SD Order-to-Cash processes across SAP ECC and SAP S/4HANA, covering Sales Order Processing, Deliveries, Billing, Pricing, Returns, Output Determination, and Customer Master processes.

SAP SD Pricing Configuration
Hands-on experience in SAP SD Pricing Configuration, including Pricing Procedures, Condition Types, Access Sequences, and Condition Records, as well as Output Forms Validation and Output Determination during implementation.

SAP GTS Compliance & Customs Management
Practical implementation experience in SAP GTS Compliance Management, including Compliance Legal Control configuration, testing, transport validation, defect resolution, go-live support, Customs Management, and Preference Management.

SAP S/4HANA Implementation & Production Support
Support for SAP S/4HANA implementation and production, including hypercare support, post-go-live stabilization, and coordination of production deployments.

Testing & Quality Assurance
Execution of Unit Testing (UT), System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, and defect validation to ensure solution quality.

Functional Specifications & ABAP Coordination
Preparation of Functional Specifications (FS) and coordination with ABAP teams for custom developments and enhancements.

IDoc Monitoring & Interface Management
Monitoring and resolution of IDoc, Interface, Batch Job, and Output failures to ensure uninterrupted business operations.

Incident & Change Management
Handling of Incident Management, Service Requests, Change Requests, and production defect resolution while meeting SLA commitments.

Root Cause Analysis (RCA)
Performance of Root Cause Analysis for issues related to Pricing, Billing, Deliveries, Output Management, IDocs, and interfaces, collaborating with ABAP, FI, MM, and Basis teams.

Team Leadership & Stakeholder Management
Leadership of an offshore SAP SD/GTS support team of 8 members, managing work allocation, incident prioritization, stakeholder communication, knowledge sharing, and SLA compliance.


Project history

Technology Analyst

Infosys Ltd. (Client: Coca-Cola)
Supported SAP S/4HANA Implementation and Production Support for SAP SD and SAP GTS. Worked on SAP SD Pricing Configuration including Pricing Procedures, Condition Types, Access Sequences, and Condition Records. Supported Output Management by validating Output Forms and Output Determination. Performed UT, SIT, UAT, Regression Testing, and defect validation. Prepared Functional Specifications and coordinated with ABAP teams. Implemented SAP GTS Compliance Management including Compliance Legal Control configuration, testing, transport validation, defect resolution, and go-live support. Currently supporting SAP GTS Compliance Management, Customs Management, and Preference Management. Performed Root Cause Analysis for Pricing, Billing, Deliveries, Output Management, IDocs, and interfaces. Coordinated Production Deployments, Hypercare Support, and post-go-live stabilization. Led an offshore SAP SD/GTS support team of 8 members. Onsite experience in Mexico (Dec 2025 - Jun 2026), offshore in India (Jul 2026 - Present).

Systems Engineer / Senior Systems Engineer

Infosys Ltd.
Provided L2/L3 Production Support for SAP SD Order-to-Cash (OTC) processes across SAP ECC and SAP S/4HANA. Supported Sales Order Processing, Deliveries, Billing, Pricing, Returns, Output Determination, and Customer Master processes. Monitored and resolved IDoc, Interface, Batch Job, and Output failures. Worked on Incident Management, Service Requests, Change Requests, and production defect resolution while meeting SLA commitments. Performed Root Cause Analysis and collaborated with ABAP, FI, MM, and Basis teams for cross-functional issue resolution. Supported Functional Testing, SIT, UAT, deployment validation, and production releases. Prepared functional documentation and participated in continuous process improvement initiatives.

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