Principle Business System Analysis (Senior)
GLOBALFOUNDRIES
Keywords
Salesforce.Com
Agile Methodology
Business Systems
Continuous Integration
Scrum Methodology
Cloud Services
Software Engineering
Software Version Control
Application Lifecycle Management
JIRA
Skills
Agile Methodology, Agile Methodologies, Apex, APPLICATION LIFECYCLE MANAGEMENT, Boomi, Bug Tracking System, Business System, clinical data management, Cloud, Cloud Service, Service Cloud, continuous deployment, continuous integration, CI/CD, Custom Reports, data integrity, Data management, data migration, Data Visualization, databases, DataDog, automated deployment, Devops, DocuSign, Email Templates, Force.com, GIT, Health Information Technology, Heroku, User Interface, Access Management, Computer science, JIRA, Mantis, MetaData, middleware, Oracle, release management, system reliability, SALESFORCE, Salesforce CRM, SFDC, Salesforce.com, Sales force, Scrum Master, Scrum, debug, Software Development Methodologies, software development, version control systems, version control, Splunk, SDLC, UML, User Accounts, User Management
Project history
03/2016
-
05/2020
Salesforce Administrator)
GLOBALFOUNDRIES
Title : GLOBALFOUNDRIES (Products : Silicon wafers).
Project : 1: Process Tape-out Service Request. 2: Uni ed Case Management
(UCM)& Bug Tracking System Role : Salesforce Admin/ Development
Support and Integration Developer (Dell Boomi).
Application Overview: For this application, the initial ow would start with
getting DRC service requests from PTSR (Process Tapeout Service Request)
system and based on these inputs, Waiver collaborator operations in SFDC
will be performed. The external system, Mantis, is the source system for
SFDC. SFDC will pull all design violation rules and snapshots from Mantis
system. Mantis is also a destination system for PTSR, and it will fetch few
of the DRC information from PTSR system. AIA is the middleware system
for all inbound and outbound requests. Project 2: Uni ed Case Management
(UCM)& Bug Tracking System. Global Foundries uses a multi app single Org
model whereby they use this platform to manage their complex business
ranging from Opportunity, Device, Account, Customer Engineering apps,
Contract management, Case management etc. all in a single production
org. They wished to migrate their Uni ed Case.
Primary Responsibilities:
* Involved in Con guration and customization.
* Creation of Objects, Fields, Relationships, Record Types, Page Layouts,
* Custom Settings, Validation Rules, Email Templates, Work ow Rules, and
Approval process.
* Worked on Apex Data Loader.
* Responsible for creating Users, Pro les, Roles and Sharing Settings.
* Responsible for designing Reports and Dashboards.
* Environment using Force.com IDE tool.
*Responsible for preparing Technical Document.
* Involved in the Deployment activity during SIT, UAT and Production phase.
* Maintain data quality by conducting data integrity audits, reviewing reports,
and working with data owners to x issues.
* Developed and maintained documentation on our Salesforce platform,
including user guides, training materials, and governance policies.
* Managed all Salesforce environments (sandbox, QA, production) including
documentation, con gurations and customizations.
* Managed and support of users and security permissions for all systems.
* Analyzing, troubleshooting, and resolving Salesforce-related issues and
provide support to internal users.
* Work as a primary support person to resolve Salesforce issues in a timely
manner.
* Demonstrate the ability to problem solve and debug Salesforce based
code, con gurations, and processes.
* Oversee all administrative functions within Salesforce, including the
creation and maintenance of user pro les and permissions.
* Demonstrate Salesforce reporting knowledge and work to assist users and
others with this functionality.
GLOBALFOUNDRIES
Title : GLOBALFOUNDRIES (Products : Silicon wafers).
Project : 1: Process Tape-out Service Request. 2: Uni ed Case Management
(UCM)& Bug Tracking System Role : Salesforce Admin/ Development
Support and Integration Developer (Dell Boomi).
Application Overview: For this application, the initial ow would start with
getting DRC service requests from PTSR (Process Tapeout Service Request)
system and based on these inputs, Waiver collaborator operations in SFDC
will be performed. The external system, Mantis, is the source system for
SFDC. SFDC will pull all design violation rules and snapshots from Mantis
system. Mantis is also a destination system for PTSR, and it will fetch few
of the DRC information from PTSR system. AIA is the middleware system
for all inbound and outbound requests. Project 2: Uni ed Case Management
(UCM)& Bug Tracking System. Global Foundries uses a multi app single Org
model whereby they use this platform to manage their complex business
ranging from Opportunity, Device, Account, Customer Engineering apps,
Contract management, Case management etc. all in a single production
org. They wished to migrate their Uni ed Case.
Primary Responsibilities:
* Involved in Con guration and customization.
* Creation of Objects, Fields, Relationships, Record Types, Page Layouts,
* Custom Settings, Validation Rules, Email Templates, Work ow Rules, and
Approval process.
* Worked on Apex Data Loader.
* Responsible for creating Users, Pro les, Roles and Sharing Settings.
* Responsible for designing Reports and Dashboards.
* Environment using Force.com IDE tool.
*Responsible for preparing Technical Document.
* Involved in the Deployment activity during SIT, UAT and Production phase.
* Maintain data quality by conducting data integrity audits, reviewing reports,
and working with data owners to x issues.
* Developed and maintained documentation on our Salesforce platform,
including user guides, training materials, and governance policies.
* Managed all Salesforce environments (sandbox, QA, production) including
documentation, con gurations and customizations.
* Managed and support of users and security permissions for all systems.
* Analyzing, troubleshooting, and resolving Salesforce-related issues and
provide support to internal users.
* Work as a primary support person to resolve Salesforce issues in a timely
manner.
* Demonstrate the ability to problem solve and debug Salesforce based
code, con gurations, and processes.
* Oversee all administrative functions within Salesforce, including the
creation and maintenance of user pro les and permissions.
* Demonstrate Salesforce reporting knowledge and work to assist users and
others with this functionality.
09/2012
-
03/2016
Analyst (Salesforce Administrator)
SYNCHRONOSS TECHNOLOGIES
Payroll
Primary Responsibilities:
* Salesforce.com Customization, Implementation, Consultant,
administration, and development
* Understand customer's business process, recommend best practices/
process improvements.
* Requirement Gathering, Gap Analysis, Mobile Solution, Integrations of
Salesforce applications using Agile Methodology
* User Stories- Gather requirements, as part of pre-sales, develop basic
scope and build proposal detailed on development aspect.
* Developing and maintaining Salesforce CRM as an Administrator &
Developer
* Analyzing the requirement and client's speci cation
* Implemented Secuity and Sharing Rules at Object, Field, and Record Level
for different users at different levels of organization. Also created various
pro les and con gured the permissions based on the organizational
hierarchy.
* Extensive experience in designing of Custom Objects, Custom Tabs,
Custom Fields, role-based Page Layouts, Custom Reports, and Report
Folders, Report extractions to various formats, Dashboards, and various
other components as per the client and application requirements.
* Customization User Accounts, Roles and Pro les in the Salesforce.com
application
PROFILE OVERVIEW
* Proven expertise in Salesforce Release and DevOps with a focus on
efficient deployment strategies.
* Over 5 years of hands-on experience in utilizing Copado for streamlined
and automated deployment processes.
* Successfully implemented and managed end-to-end release management
workflows within Salesforce environments.
* Proficient in version control, branching, and merging strategies to maintain
code integrity throughout the development lifecycle.
* Demonstrated ability to collaborate with cross-functional teams to ensure
smooth and error-free deployments.
* Expertise in Copado Continuous Integration (CI) and Continuous
Deployment (CD) pipelines for Salesforce applications.
* In-depth knowledge of Salesforce best practices, ensuring optimal system
performance during and post-deployment.
8. Proactive identification and resolution of deployment issues, minimizing
downtime and enhancing overall system reliability.
* Experience in conducting release retrospectives to drive continuous
improvement in deployment processes.
* Strong communication skills, both technical and non-technical, facilitating
effective collaboration with stakeholders and team members.
* Successfully implemented Salesforce, on-boarding a total of 700 users.
Expertise on Salesforce.com Sales Cloud, Service Cloud, Health Cloud and
Technologies - Heroku, DocuSign, Splunk, Own backup, Spot re Data
Visualization.
* Expertise on Con guration, Data Modeling, Reports & Dashboards,
Developing, Deploying, Migrating and
* Integrating Salesforce.com solutions.
* Knowledge on Software Development Methodologies like Waterfall and
Agile Methodologies (Scrum).
* Developed and customizing salesforce.com application based on user
needs.
* Received Spotlight Award towards project success from US Stakeholder.
* Experience in developing User Interface, Page Layouts, Tabs, Custom
elds, Custom objects, Validation Rules and other object related things and
other user permission access.
* Involved in Accounts Merging, maintaining Public Groups. Created Reports
and Dashboards as per the customer requirements. Worked on Record
Types, Validation Rules, Triggers, and Page Layouts.
* Worked with senior team members to analyze each product and its
competitor, to integrate new products, and optimize existing products
imported accounts and contacts data through Import Wizard.
* Worked on data migration from databases to SFDC using Data Loader.
Build the organization's role hierarchy by adding the Roles as per the
organization structure and creating custom pro les to satisfy the
organization's hierarchy.
* Firm knowledge of full life cycle software development, system
con guration, data setup and ongoing maintenance.
* Deliver detailed design (through data, class, UML and/or data ow
diagrams) for feature(s).
* Con gured Sales Cloud and Force.com Platform.
* Implemented new enhancements including the creation of custom objects,
elds, record types and data duplication etc.
* Maintained technical documentation of design and operation.
* Managed Sales force security including 75-100 roles, pro les, sharing
rules, work ows and groups.
* Develops, deploys and maintains Saleforce.com reports and dashboards.
* Set up, monitor, and maintain all Salesforce sandboxes, including creating
and synchronizing sandbox metadata and appropriate data sets.
Primary Responsibilities:
* Salesforce.com Customization, Implementation, Consultant,
administration, and development
* Understand customer's business process, recommend best practices/
process improvements.
* Requirement Gathering, Gap Analysis, Mobile Solution, Integrations of
Salesforce applications using Agile Methodology
* User Stories- Gather requirements, as part of pre-sales, develop basic
scope and build proposal detailed on development aspect.
* Developing and maintaining Salesforce CRM as an Administrator &
Developer
* Analyzing the requirement and client's speci cation
* Implemented Secuity and Sharing Rules at Object, Field, and Record Level
for different users at different levels of organization. Also created various
pro les and con gured the permissions based on the organizational
hierarchy.
* Extensive experience in designing of Custom Objects, Custom Tabs,
Custom Fields, role-based Page Layouts, Custom Reports, and Report
Folders, Report extractions to various formats, Dashboards, and various
other components as per the client and application requirements.
* Customization User Accounts, Roles and Pro les in the Salesforce.com
application
PROFILE OVERVIEW
* Proven expertise in Salesforce Release and DevOps with a focus on
efficient deployment strategies.
* Over 5 years of hands-on experience in utilizing Copado for streamlined
and automated deployment processes.
* Successfully implemented and managed end-to-end release management
workflows within Salesforce environments.
* Proficient in version control, branching, and merging strategies to maintain
code integrity throughout the development lifecycle.
* Demonstrated ability to collaborate with cross-functional teams to ensure
smooth and error-free deployments.
* Expertise in Copado Continuous Integration (CI) and Continuous
Deployment (CD) pipelines for Salesforce applications.
* In-depth knowledge of Salesforce best practices, ensuring optimal system
performance during and post-deployment.
8. Proactive identification and resolution of deployment issues, minimizing
downtime and enhancing overall system reliability.
* Experience in conducting release retrospectives to drive continuous
improvement in deployment processes.
* Strong communication skills, both technical and non-technical, facilitating
effective collaboration with stakeholders and team members.
* Successfully implemented Salesforce, on-boarding a total of 700 users.
Expertise on Salesforce.com Sales Cloud, Service Cloud, Health Cloud and
Technologies - Heroku, DocuSign, Splunk, Own backup, Spot re Data
Visualization.
* Expertise on Con guration, Data Modeling, Reports & Dashboards,
Developing, Deploying, Migrating and
* Integrating Salesforce.com solutions.
* Knowledge on Software Development Methodologies like Waterfall and
Agile Methodologies (Scrum).
* Developed and customizing salesforce.com application based on user
needs.
* Received Spotlight Award towards project success from US Stakeholder.
* Experience in developing User Interface, Page Layouts, Tabs, Custom
elds, Custom objects, Validation Rules and other object related things and
other user permission access.
* Involved in Accounts Merging, maintaining Public Groups. Created Reports
and Dashboards as per the customer requirements. Worked on Record
Types, Validation Rules, Triggers, and Page Layouts.
* Worked with senior team members to analyze each product and its
competitor, to integrate new products, and optimize existing products
imported accounts and contacts data through Import Wizard.
* Worked on data migration from databases to SFDC using Data Loader.
Build the organization's role hierarchy by adding the Roles as per the
organization structure and creating custom pro les to satisfy the
organization's hierarchy.
* Firm knowledge of full life cycle software development, system
con guration, data setup and ongoing maintenance.
* Deliver detailed design (through data, class, UML and/or data ow
diagrams) for feature(s).
* Con gured Sales Cloud and Force.com Platform.
* Implemented new enhancements including the creation of custom objects,
elds, record types and data duplication etc.
* Maintained technical documentation of design and operation.
* Managed Sales force security including 75-100 roles, pro les, sharing
rules, work ows and groups.
* Develops, deploys and maintains Saleforce.com reports and dashboards.
* Set up, monitor, and maintain all Salesforce sandboxes, including creating
and synchronizing sandbox metadata and appropriate data sets.
Local Availability
Open to travel worldwide
