Senior Software Engineer

Experienced BMC Helix Developer | ITSM Specialist | Remedy Expert   I am a Software Engineer with 6+ years of experience, including 4.5 years of specialization in BMC Helix , support, and administration. I have deep expertise in ITSM tools, Remedy ARS, and the ITIL framework.   I’ve worked extensively across key BMC Helix modules, including:   1. Service Catalog Requests 2. Incident, Problem, and Change Management 3. Asset Management & CMDB 4. Knowledge Management   I specialize in integrating systems using web services, enhancing performance through automation, and streamlining IT operations for better service delivery. Currently working as a Senior BMC Helix Developer at CGI, I bring strong technical acumen and hands-on project experience to every engagement.   Open to freelance projects where I can apply my skills to deliver scalable and impactful ITSM solutions.