04/16/2025 updated

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Experienced Ericsson ENM/OSS-RC Engineer

Toronto, Canada
Worldwide
BSc in Electrical & Electronic Engineering
Toronto, Canada
Worldwide
BSc in Electrical & Electronic Engineering

Profile attachments

ENM_CV_Sayed_Abu-Ericsson_Canada_2025.pdf

Java (Programming Language)4G (Telecommunication)LTE (Telecommunication)ArchitectureAutomationMicrosoft AzureBash ShellTelecommunicationsCloud ComputingDatabasesExpeditingFlowchartsIT Service ManagementPython (Programming Language)Network SecurityPostgreSQLMySQLNetwork Configuration and Change ManagementOpenShiftOpenStackOracle ApplicationsOutsourcingSeleniumShell ScriptSONAR (Symantec)Systems IntegrationVirtualizationSecurity SystemsRisk ReductionAdministrative OperationsSybaseKubernetesSplunkDatabase AdministrationDockerVMware
Network Integration and Management
Extensive experience in Ericsson Network Manager (ENM) Integration & Administration, with proficiency in network configuration and troubleshooting across various technologies including 2G/3G/4G/5G.

Telecom Technologies
Comprehensive knowledge of telecom domains including ENM, OSS, OSS-RC, APG40, flOG20, CIF, SOM, ENIQ, LTE, BSIM, BO, with hands-on experience in integrating and managing these systems.

ITSM and Automation
Strong expertise in ITSM architecture, process flow, analysis, design, development, and database management. Proficient in automation using Python, Java, Selenium, Bash, and Shell scripting.

Cloud and Virtualization
Skilled in cloud platforms and virtualization technologies including Docker, VMs, Kubernetes, OpenShift, Azure, VMware, and OpenStack.

Database Management
Proficient in managing various database systems including MySQL, PostgreSQL, Oracle, and Sybase.

Network Security
Expertise in implementing network security measures and risk mitigation strategies for managed services.

System Integration
Experienced in integrating diverse systems such as RadioNodes, EnodeB, RNC, Spectrum, Kenan, Dispatch, SONAR, Splunk, MGw, and DB.
 

Experience

Professional experience10+ years
Freelancer since2025

Languages

EnglishFluentHindiBasic knowledge

Project history

Services Software Professional

ERICSSON Canada Inc

Telecommunications

1000-5000 team member

Handling OSS RC and ENIQ Installation and integration.
Provide round the clock OSS Rover Support for OSS installation, up gradation for SI project.
Core IMS, LTE and WCDMA Radio and DIGITAL SWITCHING Network integration.
Performing OSS Testing and accepting (ATP) during the handover and acceptance period.
Citrix Unix Application Server (UAS) and Sun workstation.
Installation and configuration of Business Object product for performance reporting.
OMBS Backup Server Installation, integration and troubleshooting.
Handling OSS RC CSR from the different Customer based on Canada and US (NA Region).
OSS RC admin for LTE, WCDMA Radio, Core node and DIGITAL SWITCHING integration.
Provide support to RAN team for LTE node integration.
Troubleshooting and managing user access security control TSS for the OSS system access.
Maintaining OSS CSR KPI and Formal Answer and communicate with end user regularly.
Writing TR for software fault and communication with Design team for correct solution.
Prepare security matrix for firewall to access EMBEDDED SYSTEMS.

ITSM Developer

ERICSSON Canada
Transformed Development for GC-NET from Accenture to Ericsson ITSM. Developed and delivered software packages and patches for GCNET.

ITSM Team Lead

ERICSSON Canada
Led ITSM QA team for HydroOne project. Developed testing strategies and managed test cases for various ITSM modules.

ITSM Integration Specialist

ERICSSON Canada
Handled ITSM quality assurances for GO-NET ITSM environment. Mapped FR/BR and designed test scripts for ITSM modules.

System Integration Engineer

ERICSSON Canada
Managed ENM/OSS RC and ENIQ Installation and integration for North American Telecom Customers. Handled various network integration tasks.

Services Professional, CNS-OSS

ERICSSON Canada
Handled OSS RC CSR for different customers in Canada and US. Managed LTE, WCDMA Radio, Core node, and DIGITAL SWITCHING integration.

Team Leader, SLO-OSS

ERICSSON UAE
Led OSS team for Second Level Network Management Service Operation. Managed NOKIA NetAct OSS and Traffica CLIENT SERVER system.

OSS Consultant

ERICSSON Botswana
Provided warranty support for OSS RC 5.1 product. Handled installation, configuration, and troubleshooting of OSS applications.

OSS Consultant for Network Performance

ERICSSON Nigeria
Performed preventive and corrective maintenance of Server HW, OS, and Applications. Assisted in planning 3G OSS for WCDMA network.

Back Office OSS Engineer

ERICSSON Saudi Arabia
Responsible for Operation, Maintenance of OSS RC 3.1 and R4.1 System. Handled CSR with ELS and prepared SNAG reports.

Superintendent Engineer, OSS

GrameenPhone Ltd
Led a team of OSS engineers, administered OSS servers, and designed high-speed data networks.

System Administrator

BRAC BDMAIL Network Ltd
Installed and maintained ISP equipment for LAN, Server, and Wireless links. Administered Linux and Windows NT servers.

Hardware Engineer

Arafa Engineering and Technology
Installed DOS, Windows 3.1, and Windows 95 OS. Integrated computer hardware components and provided technical support.

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