09/16/2025 updated
PS
100 % available
Second Level Operations Management
Fort Lauderdale, FL, USA
Only remote
Bachelor of Science - BS, Information SystemsJava (Programming Language)Active DirectoryAmazon Web ServicesTechnical SupportMicrosoft AzureUnixChange ManagementCloud ComputingComputer ProgrammingDatabasesLinuxInformation Technology Infrastructure Libraries (ITIL)Incident ManagementIssue Tracking SystemsIT Service Management
Operations Management
Coordination of operations management processes, change coordination, and incident management within second-level activities.
IT Service Management
ITIL Foundation certified with experience in Service Now, Remedy (ARS), and various ticketing systems for incident and problem management.
Cloud and Security
Microsoft Certified in Azure Fundamentals, Zscaler Internet Access (ZIA) Certified Administrator, and Zero Trust Certified Architect (ZTCA).
Programming and Databases
Knowledge of Java, Unix basics, Linux fundamentals, MongoDB, and MySQL.
Cloud Services
Experience with Microsoft Azure, AWS (AWS Practitioner training), and Office 365 including Exchange Portal management.
IT Support and Administration
Proficiency in 1st & 2nd line support, SCCM, Active Directory management, and local IT support activities.
Project Management
Change Management Foundation certification and experience in coordinating internal meetings and customer meetings.
Coordination of operations management processes, change coordination, and incident management within second-level activities.
IT Service Management
ITIL Foundation certified with experience in Service Now, Remedy (ARS), and various ticketing systems for incident and problem management.
Cloud and Security
Microsoft Certified in Azure Fundamentals, Zscaler Internet Access (ZIA) Certified Administrator, and Zero Trust Certified Architect (ZTCA).
Programming and Databases
Knowledge of Java, Unix basics, Linux fundamentals, MongoDB, and MySQL.
Cloud Services
Experience with Microsoft Azure, AWS (AWS Practitioner training), and Office 365 including Exchange Portal management.
IT Support and Administration
Proficiency in 1st & 2nd line support, SCCM, Active Directory management, and local IT support activities.
Project Management
Change Management Foundation certification and experience in coordinating internal meetings and customer meetings.
Experience
Professional experience5 - 10 years
Freelancer since2023
Languages
GermanNative speakerEnglishFluentPolishNative speaker
Project history
Coordination of operations management processes, change coordination, incident and problem management, and support of various IT services and systems.
1st & 2nd Line Support for technologies such as Microsoft Azure, SCCM, Microsoft 365, Zscaler ZIA. Postmigration checks, SOP creation, and incident documentation.
Providing technical assistance and support to end-users, troubleshooting, monitoring and responding to helpdesk requests, and working with Service Now and Remedy.
Certificates
ITIL Foundation Certificate in IT Service Management
PeopleCertPeopleCert2024
Microsoft Certified: Azure Fundamentals
Microsoft2022