11/10/2026 updated
100 % available
Senior Application Support Engineer / Systems Administrator
Hyderabad, India
Worldwide
Post Graduate Diploma in Information Technology (Level 8)Atlassian ConfluenceAtlassian JiraMicrosoft AzureDevOpsGitHubGroovyGitLabGitSystem AdministrationAtlassian ToolsFigmaAtlassian BitbucketAtlassian Bamboo
Accomplished and certified IT professional with over 10 years of overall IT experience, specializing in Atlassian
Administration (Jira, Confluence) and enterprise application support. Proven track record in orchestrating large-
scale Cloud and Data Center migrations, managing complex license ecosystems, and automating business
workflows. Highly versatile administrator skilled in managing extensive DevOps, design, and collaboration toolsets.
Combines robust technical expertise in scripting and AI integrations with strong leadership, communication, and
interpersonal skills.
Atlassian Suite Administration
Expertise in administering Jira (Cloud, Data Center, Server), Confluence, Trello, Bitbucket, and Bamboo across global enterprise environments, including system upgrades, complex project configurations, permission controls, notification schemes, and large-scale migrations (Server-to-DC, DC-to-DC, DC-to-Cloud).
DevOps & Cloud Infrastructure
Hands-on experience with Git, GitHub, GitLab, Jenkins, Azure DevOps, and Microsoft Azure, including managing user permissions, access controls, and administrative configurations for CI/CD environments such as TestRail, LambdaTest, and Docker.
Scripting & Workflow Automation
Proficiency in authoring advanced custom scripts and automation workflows using Groovy, Nunjucks, Jira Expressions, JavaScript, HTML, and JQL to minimize manual overhead and optimize cross-functional business processes.
License Ecosystem Management
Oversight of allocation, compliance, and provisioning for enterprise development, data, and design platforms including JetBrains products (IntelliJ, DataGrip), Visual Studio, Lens, Figma, and Zeplin.
Application Administration
Administration of tools such as Figma, Zeplin, Mattermost, Zapier, TestRail, LambdaTest, and Docker to support cross-functional teams and streamline collaboration.
Database Administration & SQL Server
Management of SQL Server installations, configurations, high-availability strategies, disaster recovery setups, and complete DBA maintenance routines.
AI & Innovation
Development of ChatGPT knowledge models and integration with OpenAI APIs and prompt engineering to resolve support processes and streamline workflows within Jira Service Management portals.
Cloud & Web Application Support
Provision of Level 3 technical application support to enterprise web users via phone, email, and remote desktop sessions, including tracking and resolving tickets within ServiceNow and ITSM platforms.
Azure Infrastructure
Environment support for cloud-hosted infrastructure on Microsoft Azure, proactively identifying code bugs, mapping strategic resolutions, and holding Microsoft Certification for Implementing Microsoft Azure Infrastructure Solutions (70-533, 2017).
Experience
Professional experience10+ years
Freelancer since2026
Languages
EnglishNative speakerHindiFluentTeluguGood
Project history
Core administrator managing Jira Data Center, Jira Cloud, Confluence, Trello, and Mattermost platforms across global teams. Oversees license allocation, compliance, and provisioning for enterprise platforms including JetBrains products, Visual Studio, Lens, Figma, and Zeplin. Manages user permissions, access controls, and administrative configurations for GitLab, GitHub, TestRail, LambdaTest, and Docker environments. Utilizes Zapier and native Jira automation engines to bridge platform gaps and optimize cross-functional business workflows.
Administered comprehensive Jira and Confluence environments, executing system upgrades, complex project configurations, permission controls, and notification schemes. Planned and executed project and space migrations across Server-to-DC, DC-to-DC, and DC-to-Cloud environments. Authored advanced custom scripts and automation workflows using Groovy, Nunjucks, and Jira Expressions. Developed ChatGPT knowledge models and worked with ChatGPT APIs to resolve support processes. Led a team to win 1st Prize at the Appfire Hackathon 24 for an OpenAI-powered JSM support application. Installed and updated Jira plugins, configured custom dashboard gadgets, managed user permissions, handled bulk CSV formatting/importing, and maintained the documentation knowledge base.
Provided Level 3 technical application support to enterprise web users via phone, email, and remote desktop sessions; tracked and resolved tickets within ServiceNow and ITSM. Managed cloud-hosted infrastructure on Azure, proactively identifying code bugs and mapping strategic resolutions. Handled SQL Server installations, configurations, high-availability strategies, disaster recovery setups, and complete DBA maintenance routines. Managed hotfix deployments, applied monthly core security patches, oversaw system software upgrades, and troubleshot post-deployment client queries. Contributed technical wisdom articles to documentation bases and participated in on-call weekend/non-business hour emergency support rotations.
Certificates
ACP-100 , ACP-600, ACP-620
Atlassian2024