10/02/2026 updated
40 % partially available
Senior IT Project Manager & Business Analyst | Agile/Scrum | Salesforce
Salir do Porto, Portugal
Only remote
Master of Science - Information Technology Management, Brandeis University, 2008About me
Senior IT professional with extensive experience in project management, business analysis and systems implementation. 10+ years working in Agile/Scrum environments, with Salesforce experience since 2016. Skilled at turning business needs into practical technology solutions.
Salesforce Object Search Language (SOSL)Acceptance TestingApplication Integration ArchitectureApplication Lifecycle ManagementBusiness SystemsBusiness Workflow AnalysisTechnical AnalysisSoftware as a ServiceSoftware QualityInformation SystemsSystem ConfigurationData SystemSystems AnalysisProject Management SoftwareMicrosoft Project
Systems Analysis & Project Lifecycle Management
Comprehensive expertise in all phases of project lifecycle activities, including business process analysis, systems analysis, scoping, design, project planning and tracking, testing, and deployment across academic and healthcare environments.
IT Systems Administration & Configuration
Hands-on system configuration and administration of various platforms such as Student Information Systems, Content Management Systems, Events Management Systems, and research administration applications including HIRBERT, HETHR, and GMAS.
Quality Assurance & Test Planning
Development of comprehensive test plans, functional specifications, and procedures for unit, integration, system, and acceptance testing, including creation and maintenance of Quick Test Pro (QTP) scripts to automate application regression testing.
Database Administration
Creation and design of databases utilizing FileMaker Pro and Microsoft Access, as well as administration and support of LANs, WANs, and Internet connectivity.
Technical Support & Troubleshooting
Provision of technical support by troubleshooting and resolving issues related to cloud-based backup software, production and infrastructure systems, and end-user hardware and software environments.
Programming & Technical Skills
Knowledge of programming languages and technologies including C, C++, HTML, and SQL, as well as operating systems such as Windows, Linux, and Mac OSX.
Software Tools & Reporting
Proficiency in Hyperion Brio, Microsoft Office Suite, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, QuickBooks, TOAD, MS Outlook, and assembly of ad hoc reports utilizing Brio and TOAD queries.
Vendor & Stakeholder Management
Management of vendor relationships and collaboration with IRB business units and third-party software vendors, including those for Blood Bank, ECG, and Pulmonary Laboratories, to assess technical and functional impact of business requirements.
Comprehensive expertise in all phases of project lifecycle activities, including business process analysis, systems analysis, scoping, design, project planning and tracking, testing, and deployment across academic and healthcare environments.
IT Systems Administration & Configuration
Hands-on system configuration and administration of various platforms such as Student Information Systems, Content Management Systems, Events Management Systems, and research administration applications including HIRBERT, HETHR, and GMAS.
Quality Assurance & Test Planning
Development of comprehensive test plans, functional specifications, and procedures for unit, integration, system, and acceptance testing, including creation and maintenance of Quick Test Pro (QTP) scripts to automate application regression testing.
Database Administration
Creation and design of databases utilizing FileMaker Pro and Microsoft Access, as well as administration and support of LANs, WANs, and Internet connectivity.
Technical Support & Troubleshooting
Provision of technical support by troubleshooting and resolving issues related to cloud-based backup software, production and infrastructure systems, and end-user hardware and software environments.
Programming & Technical Skills
Knowledge of programming languages and technologies including C, C++, HTML, and SQL, as well as operating systems such as Windows, Linux, and Mac OSX.
Software Tools & Reporting
Proficiency in Hyperion Brio, Microsoft Office Suite, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, QuickBooks, TOAD, MS Outlook, and assembly of ad hoc reports utilizing Brio and TOAD queries.
Vendor & Stakeholder Management
Management of vendor relationships and collaboration with IRB business units and third-party software vendors, including those for Blood Bank, ECG, and Pulmonary Laboratories, to assess technical and functional impact of business requirements.
Experience
Professional experience10+ years
Freelancer since2026
Languages
EnglishNative speaker
Project history
Led the Business Solutions team with 5 direct reports while serving as Portfolio Lead for a portfolio of enterprise technology initiatives.
Managed Business Analyst assignments and prioritization, mentored and coached team members, and provided leadership and escalation support for project, stakeholder/client, and vendor issues.
As Portfolio Lead, owned project portfolio planning and prioritization, providing oversight of project strategy, objectives, requirements, risks, direction, and delivery. Worked closely with project leads, business stakeholders, technical teams, and vendors to monitor progress and support successful outcomes.
Identified process improvement opportunities and helped ensure solutions were streamlined, practical, and aligned with business objectives.
Served as Senior Business Architect and Portfolio Lead for complex enterprise technology initiatives, providing oversight of project strategy, requirements, direction, risks, and delivery.
Led project discovery and business analysis, partnering with business owners and technical teams to assess requirements, identify solution options, evaluate vendors, and determine viable implementation approaches.
Guided project leads throughout delivery, helping resolve day-to-day issues, manage risks and dependencies, and maintain alignment with business objectives and stakeholder expectations.
Planned production deployments and transitions to operations, coordinating business, technical, and vendor teams to support successful implementations and ongoing solutions.
Partnered with business owners and technical teams throughout the full project lifecycle, including requirements gathering, business process and systems analysis, scoping, solution design, project planning and tracking, testing/UAT, deployment, and iterative enhancement.
Applied Agile/Scrum methodologies across enterprise application projects, supporting requirements prioritization, iterative delivery, testing, deployment, and continuous improvement.
Provided hands-on configuration, administration, troubleshooting, and operational oversight for enterprise CRM and student-facing systems, including Salesforce CRM and Slate.
Administered and configured Salesforce CRM, including workflows, validation rules, fields, user access and permissions; supported requirements analysis, testing, troubleshooting, process improvement, and end-user needs.
Developed comprehensive test plans, managed vendor relationships, and translated complex business requirements into practical technology solutions.