09/06/2026 updated

EY
100 % available

Senior Atlassian Administrator | ACP-120 Certified | Jira, JSM & Confluence Expert

Madrid, Spain
Only remote
BBA International Business, University of Rennes, 2012
Madrid, Spain
Only remote
BBA International Business, University of Rennes, 2012

Profile attachments

Erchany_Yhalla_CV_Atlassian_Admin.docx

Atlassian ConfluenceAtlassian JiraChange ManagementSoftware Configuration ManagementAtlassian Tools
Atlassian Administration
Expertise in Jira Cloud, Jira Service Management (JSM), and Confluence administration, including workflows, permission schemes, custom fields, and Atlassian Automation. ACP-120 certified with 6+ years of hands-on experience.

Migrations & Scripting
Proficiency in Jira cloud-to-cloud migrations using custom Python scripts against the Jira REST API for issue migration, field mapping, and epic-link recreation. Experience with Zephyr Scale test management and XML batch imports.

Reporting & Planning
Advanced knowledge of Plans (formerly Advanced Roadmaps), eazyBI dashboards, advanced JQL, and C-suite reporting. Skilled in building executive dashboards and capacity forecasting tools.

Jira Data Center
Working familiarity with Jira Data Center environments alongside cloud-based deployments.

Agile & Waterfall Delivery
Experience leading multi-stream Agile delivery including sprint facilitation, backlog grooming, and capacity forecasting, as well as Waterfall project delivery.

Vendor & Change Management
Background in vendor selection, RFP processes, contract negotiation, budget management, and organizational change management across pan-European implementations.

REST API & Python
Hands-on experience writing Python scripts against the Jira REST API for automation, data migration, and field mapping tasks.

Program Management
Track record of managing large-scale global programs, including CMS expansions generating $30M+ in direct revenue and EMEA product rollouts with measurable adoption and cost-reduction outcomes.

Confluence Architecture
Design and maintenance of Confluence knowledge bases, release hubs, and process documentation for multiple enterprise clients.

Experience

Professional experience5 - 10 years
Freelancer since2021

Languages

EnglishFluentFrenchNative speakerSpanishFluent

Project history

Freelance Atlassian Consultant & Jira Administrator

Independent (Quiktrak)
Administered Jira Cloud end to end including workflows, automation rules, permission schemes, SLAs, eazyBI dashboards, and Confluence release hubs. Engineered cross-regional UAT sign-off automation, a risk-scoring automation, and a live executive dashboard. Led multi-stream Agile delivery including sprint facilitation, backlog grooming, capacity forecasting, and C-suite reporting.

Freelance Atlassian Consultant & Jira Administrator

Independent (BlueGlass)
Program-managed a website relaunch for a prominent Swiss bank, owning governance deliverables across each milestone.

Freelance Atlassian Consultant & Jira Administrator

Independent (Bosaproperties)
Delivered a large-scale Jira Cloud-to-Cloud migration (team-managed to company-managed) with zero data loss using custom Python scripts against the Jira REST API. Migrated an extensive Zephyr Scale test-case library via XML batch import and rebuilt automation rules, workflows, and permission schemes post-migration.

IT Program Manager (Freelance)

Greystar
Led a pan-European system implementation; owned vendor selection, RFP, contract negotiation, budgets, and change management.

Global Product Program Manager

CloudKitchens
Led global self-serve CMS expansion generating $30M+ direct revenue across 60k+ active locations. Drove EMEA Menus and Inventory expansion achieving 70% adoption increase, 30% churn reduction, and 20% support-cost reduction.

Freelance Atlassian Consultant & Jira Administrator

Independent (Startups & Scaleups)
Set up Jira Cloud and JSM request portals, automation, and Confluence knowledge bases; process documentation and team training across multiple clients.

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