06/26/2026 updated
100 % available
Senior Business Analyst | Transformation Lead and Process Improvement
Madrid, Spain
United Kingdom +1
Higher National Diploma (HND) in Manufacturing Science & Engineering, Paisley University, Scotlandinfo: United Kingdom, Spain
About me
Business Analyst with over 20 years’ experience across complex international environments, spanning supply chain, logistics, customer service, and enterprise operations. Brings a calm, structured, and pragmatic approach to stakeholder alignment, process improvement, and successful change delivery.
Acceptance TestingAgile MethodologyData AnalysisApplication Integration ArchitectureAcceptance Test-Driven DevelopmentBusiness AnalysisBusiness Process MappingBusiness Process AutomationBusiness Process ImprovementBusiness RequirementsBusiness TransformationBusiness Workflow AnalysisCertified Business Analysis ProfessionalChange ControlChange Management
• Over twenty years' experience operating across complex multi site, multi country and multinational environments spanning supply chain, logistics, customer service and enterprise operations.
• Acts as the key interface between stakeholders, technology teams, project delivery teams and third party partners, translating business needs into practical technology solutions, managing dependencies and risks, supporting investment decisions and producing clear documentation to support informed decision making.
• Provides a structured and pragmatic approach to complex change, using current state assessment, gap analysis, process mapping, business process improvement and user acceptance testing to bring clarity, reduce ambiguity and support successful delivery.
• Delivered a wide range of business and technology initiatives including business transformation, digital transformation, systems integration, application rationalisation, cloud migration, ERP implementation and future state operating model design across international organisations.
Core Competencies
• Business Analysis and Process Improvement: hands on experience across process mapping, current state assessment, future state, workflow analysis, operational dependencies and business process improvement.
• Requirements and Scope Definition: requirements elicitation, requirements analysis, workshop facilitation, scope definition, business rules, use cases, process flows and structured documentation.
• Stakeholder Management and Collaboration: working across business users, SMEs, technology teams, delivery leads, vendors and 3rd party partners to align priorities, support effective change.
• Systems Integration and Solution Delivery: experience supporting ERP, SAP ERP, CRM, ServiceNow, enterprise applications, integrations, data, cloud migration, application rationalisation, solution validation.
• Testing and Business Readiness: UAT, test planning, business validation, defect management, go live support, operational readiness, implementation stabilisation and post implementation support.
Experience
Professional experience10+ years
Freelancer since2020
Languages
EnglishNative speakerSpanishBasic knowledge
Project history
Worked with UK government, banking and insurance organisations to understand business challenges, stakeholder needs and process inefficiencies, facilitating workshops that delivered clarity, alignment and actionable outcomes.
Lead BA responsible for driving global business transformation, process improvement and operational change across a major logistics network.
RPA Software Delivery Lifecycle (SDLC) Transformation:
• Conducted an end to end assessment of an internal RPA software delivery lifecycle, identifying root causes behind declining user satisfaction, service quality and operational performance. Defined and implemented SDLC improvements including Business Analysis, requirements management, UAT, defect governance and ServiceNow based defect tracking, enabling data driven root cause analysis and operational reporting.
Global Process and Contact Centre Transformation, 12 Countries:
• Mapped current state processes to identify customer pain points and process gaps, designed future state workflows to improve customer experience, collaborated with developers to implement call routing solutions, and led SME driven UAT and cutover planning to support successful deployment.
SAP Cloud System Migration, 26 interdependent systems:
• Mapped application dependencies across interdependent systems within a major SAP cloud migration, partnering with SMEs to assess business criticality, identify decommissioning opportunities, define UAT scenarios and support migration readiness decisions.
Ways of Working Global IT Transformation:
• Provided analysis, operational insight and supporting data to a global consulting firm, helping shape and present IT ways of working transformation initiatives.
Partnered with business and technology stakeholders across warehousing, distribution and logistics networks to deliver large scale business change initiatives including SAP transformation, ERP expansion, infrastructure modernisation, eCommerce, site consolidations and shared service programmes.
• Led multi country SAP transformation programmes, replacing legacy applications, standardising business processes and supporting growth across EMEA operations.
• Delivered enterprise reporting, business intelligence and data warehouse solutions, improving operational visibility and enabling strategic decision making.
• Implemented Salesforce, eCommerce, mobile commerce and customer loyalty platforms, driving digital transformation and enhancing customer engagement.
• Supported application rationalisation, shared service and cost optimisation programmes, reducing complexity and improving efficiency across technology landscapes.
• Delivered business critical site consolidations, relocations and infrastructure programmes, coordinating local IT, corporate technology teams, business stakeholders and third party suppliers across multiple countries.