11/13/2026 updated
100 % available
Senior Business Analyst & AI-Enabled Process Transformation Lead
Debrecen, Hungary
Only remote
Bachelor's degree in Economics, Tourism and Travel Services ManagementBusiness Analysis
Business Analysis
Stakeholder management, workshop facilitation, requirements gathering, user stories, user acceptance testing (UAT), gap analysis, business cases and Agile delivery form the core of the business analysis expertise applied across enterprise transformation programmes.
Process Transformation
BPMN 2.0, AS-IS/TO-BE process modelling, workflow redesign and optimisation, process mining with Celonis, Lean Six Sigma (DMAIC), target operating model design, KPI frameworks and cohort analysis are the primary methods used to drive measurable process improvements.
AI Transformation
AI use-case definition, generative AI and LLM workflow design, human-in-the-loop controls, AI adoption and enablement, EU AI Act-aware and GDPR-conscious delivery are applied to accelerate documentation, onboarding and process improvement initiatives.
Order-to-Cash (O2C) Domain Expertise
Deep domain knowledge in order-to-cash, opportunity-to-cash, CPQ pricing, billing (rating and metering) and ITSM, with hands-on delivery across SAP S/4HANA, PEGA and Salesforce CPQ environments.
API Integration and Standardisation
Design and standardisation of API endpoints to reduce SAP remote function calls (RFCs), leading e-form optimisation and API consolidation programmes in Tier-1 financial services transformation contexts.
Enterprise Tools and Platforms
Proficiency in Jira, Confluence, ARIS, Visio, Miro, Power BI, advanced Excel, SAP S/4HANA, PEGA, Salesforce CPQ, ServiceNow and Celonis for analysis, documentation and enterprise process management.
AI and Automation Tooling
Hands-on experience with Claude Code and MCP connectors, OpenAI Codex CLI, Google Antigravity, Orca, ChatGPT Enterprise, Microsoft Copilot Studio and n8n for AI-assisted documentation and workflow automation.
Agile Delivery and Change Management
Agile delivery practices, PRINCE2 Foundation, Change Management Practitioner (BQF) and Lean Practitioner certifications underpin structured programme delivery and organisational change enablement.
Six Sigma and Lean Methods
Six Sigma Green Belt (T-Systems) and Lean Practitioner qualifications support DMAIC-driven process consolidation, waste reduction and efficiency improvement across operations and service delivery teams.
Experience
Professional experience10+ years
Freelancer since2024
Languages
GermanGoodEnglishFluentHungarianNative speaker
Project history
Redesigned a 12-step trial onboarding workflow with 6 failure points into a 5-step path, targeting trial-to-paid conversion improvement from 41% to 55%. Defined the KPI framework and a four-tier pricing proposal; designed and published a free AI course for the client's customers new to AI.
Led a team of 3-5 on e-form optimisation and API consolidation in a Tier-1 financial services transformation programme; designed standard API endpoints that reduced SAP remote function calls (RFCs) by 50%. Cut documentation time by 60% with an in-tenant AI documentation workflow and human review; signed off by engineering, product and audit without rework.
Increased order-to-cash productivity by 20% through workflow standardisation and efficiency by 15% through migration from SAP S/4HANA to PEGA.